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Cross-Border Account Manager

4 months ago

Laredo, United States STEAM LOGISTICS LLC Full time
Job DescriptionJob DescriptionThe Opportunity-

Steam Logistics is seeking an Account Coordinator with a specific focus on Mexico cross-border shipments. This position is responsible for handling daily operations and communication with our customers, US Brokers, Mexican Brokers, and carrier partners in Mexico & the U.S. This Account Coordinator will need to have general knowledge on how the cross-border world works between the U.S. and Mexico, its particularities, and challenges in order to successfully support Steam Logistics customer-centric solutions.

Responsibilities-

  • Arrange cross-border transportation shipments between the U.S. and Mexico border.
  • Assign, dispatch, monitor and update shipments, utilizing provided company tools.
  • Plan and coordinate the daily schedule of loads.
  • Communicate daily with Steam’s carrier base to establish coverage on freight entering and departing Mexico.
  • Has daily contact with carriers to determine availability while negotiating transportation rates.
  • Maintains and grows relationships with carrier accounts.
  • Makes calls to current and potential customers to promote business growth and development.
  • Manage customs paperwork with both US and MX Brokers
  • Tracks shipment from pickup through delivery (provide up-to-date information to customers as needed).

Required Experience & Education-

  • Understands cross-border market trends and Mexico regulations.
  • 2 years of experience in cross-border freight operations between US and Mexico.
  • Experience preferred in dealing with carriers and customs processes in these border crossing markets:
    1. Laredo/Nuevo Laredo-Colombia
    2. San Diego/Tijuana-Mexicali
    3. Nogales
    4. El Paso/Ciudad Juarez
    5. McAllen-Brownsville-Pharr/Reynosa
  • Experience with Cargowise preferred.
  • Proficiency in Excel preferred.
  • Bachelor’s Degree preferred.

Qualifications & Skills-

  • Bilingual: Must be fluent in Spanish & English (reading, writing and verbal)
  • Ability to work in an office setting, multi-task, and work with a team.
  • Excellent verbal and written communication and negotiation skills
  • Ability to make decisions under pressure.

What We Offer-

  • Comprehensive health, dental, and vision coverage, plus ancillary benefits.
  • Health Savings Accounts, Dependent Care FSA, and FSA options designed to suit your needs.
  • Access to an Employee Assistance Program with up to three counseling sessions included for you or your family members.
  • 401k match to help secure your financial future.
  • Embrace a healthy work-life balance with generous paid time off.

More About Us-

We are an equal opportunity employer that is committed to providing reasonable accommodation and will work with your needs. If you are a person with a disability and require assistance during the application process, please do not hesitate to reach out We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.