Supervisor

4 weeks ago

West Des Moines, United States UnityPoint Health Full time
Overview

Oversee day to day operations and provide leadership to the HR Service Center department by supporting the UPH strategic direction to ensure the customers of UnityPoint Health receive excellent customer service for their HR needs. Responsible for setting priorities while balancing project and support work ensuring excellent customer service for all customers. Collaborates with Human Resources team members to ensure that our customer‘s HR related needs are being met. This position serves as a key resource in evaluating policies and procedures of the HR Service Center department and recommending solutions to upper management.

Why UnityPoint Health?

  • Commitment to our Team - We‘ve been named a Top 150 Place to Work in Healthcare 2022 by Becker‘s Healthcare for our commitment to our team members.
  • Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what‘s right for the people we serve.
  • Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you‘re in.
  • Diversity, Equity and Inclusion Commitment - We‘re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.


Responsibilities

Operational & Staff Management

  • Supervises and coordinates the day-to-day operations of HR Service Center and team members.
  • Provides leadership to staff that encourages team member empowerment, decision making and planning to ensure effective, efficient operations, optimizing performance and continually improving quality in a fast paced and vastly changing health care environment.
  • Creates an environment for team member growth, development, career planning, productivity and satisfaction by coordinating and assisting in team meetings. At least monthly, conducts one-on-one meetings with all direct reports.
  • Responsible for decisively overseeing the establishment of work schedules, review staffing needs and the supervision and training of team member including backup planning for the department.
  • Review, approve and work with service center representative staff on timekeeping adjustments, PTO management, timecards and payroll accuracy as needed.
  • Establish effective mechanisms of communication with staff and the management team to foster an environment of openness, trust, teamwork and staff development.
  • Establishes productivity guidelines, monitors and adjusts to achieve maximum productivity.
  • Assists in the planning and monitoring of quality improvement activities ensuring any necessary corrective action in the department.
  • Provide status reports on a regular basis
  • Monitors adherence to Service Level metrics and develops, executes and communicates service improvement plans to department and/or customers.
  • Transfers knowledge and collaborates across departments and divisions.
  • Liaison with the HR Shared Services, HR Payroll, HRIS, COEs and regional HR teams, as needed, related to complex situations

Recruitment, Retention and Performance Management

  • Prepare and participate in the preparation of staff development plans and training for each team member
  • Completes performance appraisals and corrective disciplinary actions, as needed for staff.
  • Works with team members to provide yearly development goals that align with the organizational goals.
  • Provides constructive feedback, coaching and counseling to your employees, disciplinary actions as necessary.
  • Responsible for hiring staff as needed
  • Responsible for reviewing resumes and coordinating interviews with potential candidates
  • Review, approve and work with staff on Payroll adjustments, PTO management and payroll accuracy as needed.
  • Gather Information, run reports and review statics and team metrics with staff.

Business/Initiative Support

  • Completes special projects and management reports as assigned.
  • Performs other duties as requested by management to facilitate the smooth and effective operations of the department.
  • Foster and maintain positive relationships with constituents, including affiliate and COE management, and UPH team members.
  • Based on business need; negotiate priorities and support requirements with the COEs, other Shared Services, and UPH team members.
  • Consults with business stakeholders to understand both the day-to-day reporting and long term support needs for the organization around its processes and experience.

Qualifications

Experience

Experience Details

Required/
Preferred

5 years

5 years of relevant experience working in HR, or call center operations and shared service operations.

Required

1 year

1+ year of leadership experience

Preferred

Education Level

Education Details

Required/
Preferred

Bachelor‘s Degree

Requires a BS/BA degree in a related field

Required


  • Area of Interest: Business Professionals;
  • FTE/Hours per pay period: 1.0;
  • Department: HR Shared Services;
  • Shift: Weekdays;
  • Job ID: 154433;

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