Estee Lauder Counter Manager

Cosmetic Counter ManagerThe Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.Job FunctionsDevelopment - Responsible for:Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account ExecutiveManaging the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standardRecruiting, interviewing and retaining quality staffOpen positions kept to no more than 2 weeks averageDevelopment of bench strength in existing staffRecommend candidates for promotion/added responsibilityImplementing effective scheduling to guarantee proper coverage at all times based on business needsStaffing according to daily/weekly/monthly sales plan to maximize counter productivityUtilizing Belk/Store promotional calendar to maximize associate SPHCommunicating information clearly and consistently to the selling team by using the following skills:Maintaining and enhance self esteemFocusing on specific behavior outcomesUsing reinforcement techniquesAsking for FeedbackSetting Goals and Follow up DatesConducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basisCommunicating inventory needs to store managementSales - Responsible for:Meeting or exceeding personal sales per hour goalsBeing a role model and demonstrating excellent selling skills and customer service.Executing successful promotions and special events/pre-sells/GWP'sDriving sales through customer clientelingWork with store management to optimize business to businessAchieving assigned $ line goalIdentifying and reducing shrinkage in areaCustomer Service - Responsible for:Meeting or exceeding SPH goalMeeting or exceeding credit application goalsThanking each customer by name following a purchaseHandling each transaction efficiently and accuratelyProviding a high level of Customer Service to support Customer Satisfaction Surveys (CSS)Building customer clientele baseRecording and protecting personal identifying customer informationGeneral Responsibilities:Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirementsUnpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the departmentEnsuring timely set-up including signage for promotional eventsFollowing procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV'sMaintaining Belk and vendor professional dress standards (uniforms) and appearanceCooperating with fellow associates and managementComplying with store policies concerning attendance, tardiness, and associate handbookAccepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store ManagerAssisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriateMaintaining open lines of communication with store management, account executive, and vendor managementEducation / Experience Requirements: Please select from below the expected Contribution Level for this rolePosition Contribution Level: Intermediate LevelMinimum Education & Experience:No education requirement3-5 years of retail experience1-3 years supervisory experienceExcellent organization skillPreferred Education & Experience:Knowledge / Skills Requirements: Knowledge and skills in computer keyboard, standard telephone, POS terminal and other related business equipmentPhysical Requirements: Ability to push/pull 100-500 pounds when moving stock carts, stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxesReporting Relationships: Supervisor is Sales Team Manager or Store ManagerAccessibility Guidelines: Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilitiesWe are an Equal Opportunity Employer: Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination