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Sales Service Representative

4 weeks ago

Mount Joy, United States PhoenixPackaging, Inc. Full time

Sales Service Representative


Job details

Sales/Customer Service (office environment and tasks)


Job type

  • Full-time


Shift and schedule

  • Overtime
  • Day shift
  • Monday to Friday
  • On Site (not remote)
  • 40 hours/week minimum


Location

1160 East Main Street Mount Joy PA


Benefits

  • 401(k) with Company Match
  • AD&D insurance
  • Dental insurance/ Vision
  • Health insurance
  • Supplemental Health/Hospital/Life
  • Opportunities for advancement
  • Competitive hourly pay with opportunity for over-time.
  • Vacation Paid 40 hours.
  • Eight paid holidays per calendar year.
  • Production and sales bonus incentives
  • Flexible schedule


Full job description


Job Summary: Must have prior experience with Corrugated Packaging.

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, managing projects and accounts, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring the status of current orders. Additionally, the Customer Service Representative is responsible for resolving questions and requests for billing adjustments.


PRINCIPLE ACCOUNTABILITIES:

  • Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
  • Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
  • Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
  • Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
  • Maintain organized customer files.
  • Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
  • Manage on-hand inventory levels and reconcile to customer orders, forecast and just-in-time schedules; this includes taking physical inventory at month end.


BASIC REQUIREMENTS:

Must have prior experience in the Corrugated Packaging Industry

  • Education equivalent to high school diploma required.
  • Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining / building strong positive customer business relationships.
  • Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.


PREFERRED REQUIREMENTS:

Must have prior experience in the Corrugated Packaging Industry.

  • Associates degree or college business coursework.
  • Previous experience using automated order entry system.
  • Previous experience in the corrugated packaging industry.


KNOWLEDGE, SKILLS & ABILITIES:

  • Strong attention to meeting and exceeding customer expectations.
  • The ability to network and build relationships with individuals of various experience and corporate positions.
  • Strong active listening and evaluating skills.
  • Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.
  • Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.
  • Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
  • Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
  • Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
  • Able to work flexible hours or overtime as needed.


Job Type: Full-time


Shift:

  • Day shift


Ability to Commute:

  • 1160 East Main Street Mount Joy, PA (Required).
  • or must relocate before starting work


Job Type: Full-time


Pay: From $18.00 per hour


Expected hours: No less than 40 per week


Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed


Experience:

  • Corrugated Packaging: 2 years (Required)
  • Microsoft Excel: 1 year (Required)
  • Customer service: 1 year (Required)


Ability to Relocate:

  • Mount Joy, PA 17552: Relocate before starting work (Required)


Work Location: In person