WWW Utility Investigator- Department of Public Works

Utility InvestigatorA Utility Investigator responds to customer complaints related to water and wastewater utilities by assessing the situation on-site and determining and communicating required repair and response priorities to utility maintenance personnel. The work of this class involves no supervisory duties or responsibilities.Incumbents receive moderate supervision from a technical supervisor. Employees in this class work a conventional workweek that may include rotating shifts and are subject to 24-hour call-back as required. Work is performed outdoors where incumbents are exposed to inclement weather, raw sewage, noxious odors and traffic. Work involves regularly walking, standing, bending and stooping for brief periods of time and occasionally walking or standing in difficult terrain for prolonged periods.Minimum Qualifications:Education: Have graduated from an accredited high school or possession of a GED certificate.AND Experience: Have five years of experience in utility construction, installation, maintenance and repair, or three years of experience in utility construction inspection or investigation.OR Equivalency Notes: Have an equivalent combination of education and experience.Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver's permit. PROVISIONAL DRIVER'S LICENSE ARE NOT ACCEPTABLE. YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER'S LICENSE WITH APPLICATION AT TIME OF APPLYING.Knowledge, Skills, & Abilities:Knowledge of construction, installation, maintenance, repair and operation of water mains, water meters, sanitary sewers, storm drains, manholes, inlets and related appurtenances.Knowledge of traffic control procedures.Knowledge of safety practices and procedures regarding utility maintenance and repair, protective clothing and traffic control.Knowledge of environmental regulations and compliance regarding water and wastewater.Skill in assessing cause of and nature of repair required to resolve utility related problems in water and wastewater maintenance systems.Skill in communicating effectively and with tact with residential and commercial customers of the municipal water system regarding the cause of utility problems, utility maintenance and repair requirements, and the City's response.Skill in documenting findings in a clear and concise manner regarding the cause and nature of repair required to correct utility problems.Ability to read and interpret simple blueprints and drawings.Ability to use specialized equipment such as aquaphone, and hydrant and meter wrenches.Ability to remain calm and professional in dealing with irate citizens including homeowners, tenants and business owners.Ability to respond quickly and effectively in a crisis situation.Ability to establish and maintain effective working relationships with co-workers and mid-level managers.Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation.Eligibility: Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.Education Accreditation: Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.Selection Process: All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.Examination Process: Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly.