Help Desk Analyst

3 weeks ago

Jacksonville, United States Akkodis Full time

Hi,

Akkodis is seeking a Help Desk/ Ops Support for our contract position with a client located in Jacksonville, FL, ideally looking for applicants with a solid background in the Banking & and financial services industry and strong operations functions


Position: Help Desk/ Ops Support

Location: Jacksonville, FL

Duration: 12 Months Contract

Pay Range: $15-$20/hour on W2 without benefits,


Job Description:

Provides technical and analytical support in an operations function for one or more product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Responsible for analyzing and resolving moderately complex operations problems and initiatives requiring exception handling and working with multiple operational and product specialists to resolve. May participate in projects and introduction of new initiatives, systems, products/services, and processes. As a technical expert, acts as a unit advisor providing technical support to less experienced associates. This role typically requires 3+ years of experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products.

This individual will work closely with other Operation teams, Business partners, and potentially technology partners to support in-depth analysis for ongoing data quality to ensure the integrity of data is maintained. This will include data analysis and review of various spreadsheets and applications containing data quality action items and remediate data discrepancies that have been identified. This individual will also be responsible for processing confidential data and information according to guidelines.

Strong interpersonal communication skills

Strong analytical and problem-solving skills

Able to work harmoniously and effectively with others

Able to preserve confidentiality and exercise discretion

Able to work under pressure

Strong leadership skills

Strong attention to detail

Excel skills

Ability to learn data concepts


Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

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