Salesforce Platform Technical Lead

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Job Description: SharkNinja is seeking an experienced Digital Product Owner to lead the development and optimization of our Order Management and Fulfillment Services. In this role, you will be responsible for ensuring that our end-to-end order processing and fulfillment operations are streamlined, scalable, and aligned with customer expectations. You will manage the digital tools and platforms that support order tracking, inventory management, shipping, and delivery, ensuring a seamless and efficient post-purchase experience. The ideal candidate has a deep understanding of supply chain logistics, e-commerce operations, and digital product management. You will work closely with engineering, operations, and customer service teams to drive innovation in how orders are processed, fulfilled, and delivered, contributing to customer satisfaction and operational efficiency. Key Responsibilities: Product Strategy & Vision: Assist with architecture and lead the technical delivery of Salesforce Order Management System (OMS) and Omnichannel Inventory implementations. Design and manage integrations between Salesforce clouds (Commerce, OMS, Service, Data) and third-party systems such as ERP, WMS, and middleware platforms (Oracle OIC). Ensure that order fulfillment solutions are optimized for various sales channels, including direct-to-consumer (D2C), B2B, and marketplaces. Develop and customize Salesforce platform components, including Apex, Lightning Web Components (LWC), SOQL, and integration APIs. Operational Excellence: Partner with supply chain and logistics teams to ensure that digital order management solutions support efficient fulfillment, inventory accuracy, and timely delivery. Identify bottlenecks or inefficiencies in the current order management and fulfillment processes and propose solutions to address them. Support testing efforts, including SIT, UAT, and performance testing, to ensure solutions meet functional and non-functional requirements. Analyze key performance indicators (KPIs) such as order processing times, shipping accuracy, fulfillment speed, and customer satisfaction. Utilize data analytics tools to monitor and improve order management workflows and fulfillment operations. Compliance & Innovation: Ensure that order management and fulfillment solutions comply with relevant legal and regulatory standards (e.g., tax, customs, and data privacy regulations). Introduce innovative technologies and methods, such as automated warehousing, advanced shipping options, and real-time inventory syncing, to enhance fulfillment efficiency. Lead and mentor development teams, ensuring adherence to best practices, code quality, and deployment standards. Champion new technologies, tools, and methodologies to continuously improve development and delivery processes. Qualifications: 8+ years of professional experience in Salesforce development and architecture, with at least 3 years focused on Order Management and Omnichannel Inventory solutions. Proven expertise in Salesforce OMS features including order orchestration, inventory reservations, sourcing rules, and fulfillment automation. Strong hands-on experience with Salesforce platform technologies: Apex, Lightning Web Components, SOQL, REST/SOAP APIs, and Platform Events. Experience integrating Salesforce with ERP systems (SAP, Oracle) and middleware platforms (Boomi, Oracle OIC). Solid understanding of omnichannel commerce concepts such as ship-from-store, endless aisle, and available-to-promise (ATP) inventory. Familiarity with CI/CD tools and DevOps practices for Salesforce deployments (Copado, Salesforce CLI). Excellent analytical, problem-solving, and communication skills. Self-starter with motivation and diligence to drive towards results Bachelor's or Master's degree in Computer Science, Information Systems, or related field. Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. This posting will close within 90 days from the original posting date. Pay Range $190,530-$232,870 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously ExtraordinarySharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com