Business Process Analyst

4 weeks ago

Boston, United States Amtex Systems Inc. Full time

Role: Business Process Analyst

Locaion: Boston, MA

Duration: 6 months

Hours / Shift: 30 hours per week

This role is hybrid, with 3 days onsite in Boston, MA


Summary:

The Senior Business Process Analyst applies knowledge, critical and design thinking skills to identify stakeholder needs, recommend technical solutions to business problems, and present findings and recommendations at all levels of the organization. Responsibilities include identifying and analyzing business processes, conducting requirements gathering, and mapping workflows. The Senior Business Process Analyst also makes recommendations for solutions or improvements to business processes that can be accomplished through the use of technology.

Minimum Qualifications:

•Knowledge and skills required are normally obtained through Bachelor’s Degree in Computer Science, Information Technology, Business Administration or similar equivalent work experience

•At least 5 years of relevant business process analysis experience in a professional environment.

•Direct experience with digital technologies and related requirement gathering methods is required.

•Familiarity with process mapping and modelling techniques.

•Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.

•Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.


Preferred Qualifications

•2-4 years of experience with business analysis work involving large complex IT projects and building/fostering a broad range of business relationships with multiple stakeholders.

•Excellent business analysis skills - ability to understand and clarify business needs formulated by requestors and stakeholders, and then propose solutions.

•Demonstrated knowledge and practical application of various requirements elicitation methods, such as design thinking, prototyping, focus groups, surveys, and journey mapping

•Demonstrated knowledge of information technology applications, processes, software, hardware and cloud-based solutions.

•Experience in a digital environment, including demonstrated ability to gather and analyze digital information, identify trends in that data, and recommend opportunities to leadership based on those insights.

•Self-motivated and ability to work well with multiple teams in a cross-functional setup.

•Experience in working with third-party solutions and third-party suppliers.

•Experience with both agile and waterfall projects.

•Demonstrated ability to work on multiple initiatives simultaneously and to manage deadlines.

•Demonstrated ability to facilitate requirements gathering sessions with Subject Matter Experts (SMEs) who possess varying levels of technical expertise.

•Verbal, written, interpersonal, negotiation, presentation and meeting facilitation skills. Being able to clearly present information at the right level for both executives and for staff is crucial for success in this role.

•Business process and data modeling

•Working knowledge of process improvement methodologies, such as Lean Six Sigma.

•Experience in project management and change management.

•Strong organizational and critical thinking skills

•Skill in fact-finding and data collection

•Strong analytical and product management skills to include effective documentation

•Conflict resolution and negotiation skills

•Experience with strategic planning and business case development

Key Responsibilities

Functional Customer Service, Business Case/Requirements Development

•Gather, analyze, validate and document business, organizational, and/or operational requirements.

•Analyze current business processes, workflows and procedures to identify areas for improvement.

•Develop and implement optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.

•Lead activities related to business analysis initiatives and consider the business implications of technology solutions to the current and future business environment.

•Develop a deep understanding of stakeholders from various departments. Collaborate both with internal customers and external vendors to translate business needs into systems requirements and scoping; and distinguish users’ requests from the underlying true needs.

•Understand and document business processes; identify and recommend opportunities to optimize and automate them and their related activities.

•Support the service delivery teams in the definition of system requirements, gap analysis, and identification of feasible alternative solutions that meet defined business objectives.

•Prepare and/or contribute to the communications and change management strategies from project inception to completion.

•Prepare and/or contribute to detailed development plans, milestones, work-breakdown structures, prioritized tasks and user stories. Prepare appropriate documentation and develop contingency strategies when facing resource shortages.

•Prepare and present the audience appropriate material required to demonstrate solutions and alternatives to stakeholders at all levels.

•Assist in reviewing the test strategy, test plans and test cases to ensure requirements are met; support user functional testing. Develop test plan and scenarios, and collaborate on admin and end-user documentation.

•Other duties and responsibilities as assigned

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