Junior Support Engineer

2 weeks ago

New York, United States Persistent Systems Full time

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth. Our 22,800+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent won the 2023 Golden Peacock Award for Excellence in Corporate Governance within the IT sector. Acknowledging our cloud expertise, we were named a Challenger in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.

We are looking to hire a Jr. Support Engineer for the video team. Given the on-site and travel requirements in the description, this candidate needs to be local. Please make any candidates aware that travel costs cannot be expensed and will be out-of-pocket.


Let me know if you have any questions.


Role: Junior Support Engineer (Video Surveillance)

Company: Customer is seeking a dedicated Junior Support Engineer to manage our extensive video management system, which includes over 65,000 cameras. This role requires interaction with various system management teams and customers to support over 650 servers, 28,000 cameras, and 4,000 users. The ideal candidate will be comfortable supporting complex, hardware & software-intensive systems in a mission-critical environment.

Responsibilities:

  • Provide Level 2 support for all cameras in the video system.
  • Offer backend server application support for all video infrastructure.
  • Deliver on-site and remote user-based support for video clients.
  • Assist Infrastructure with Microsoft patching, reboots, and validation.
  • Interface with Argus support to adjust camera views.
  • Install and integrate new cameras into Genetec and support Customer, Stakeholder, and Argus cameras.
  • Re-add and integrate camera replacements.
  • Collaborate with various teams to provide support for multiple applications that utilize video management systems and cameras.
  • Conduct, organize, prepare, and represent documentation for an Architecture & Engineering review board for new project implementations with all stakeholders.
  • Provide clear and continuous communication to stakeholders on project progress and status.
  • Guide and mentor project team members to ensure successful project completion.
  • Adhere to all standard operating procedures, including change management, outage notifications, service ticketing, and updates.
  • Collaborate with project managers and team leads to provide detailed updates on all projects and workflows.
  • Thrive in a fast-paced environment, consistently meeting deadlines and adjusting to changing priorities.

Skills:

  • Strong interpersonal skills, with the ability to debate, dialogue, negotiate, influence, and work collaboratively and constructively with both internal and external stakeholders.
  • Excellent organizational and critical thinking skills.
  • Comprehensive understanding of network protocols and transport as it relates to video.

Requirements:

  • Genetec SC/Omnicast Certification.
  • Located within the Tri-State area and willing to travel to the NYC area.
  • Willingness to deploy physical video management hardware to locations throughout the 5 boroughs.
  • Ability to maintain and develop detailed device and application documentation, including procedural, As-Built, and video camera configurations.
  • Ability to represent Client as the primary customer interface for video management and engineering.
  • Minimum of 5 years of video surveillance implementation and support experience.
  • Proficiency in Microsoft Word, PowerPoint, Project, Outlook
  • Highly skilled in MS Excel and MS Visio.


Benefits:

  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Our company fosters a values-driven and people-centric work environment that enables our employees to:

· Accelerate growth, both professionally and personally

· Impact the world in powerful, positive ways, using the latest technologies

  • Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
  • Unlock global opportunities to work and learn with the industry’s best


Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

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