Customer Service Representative
4 weeks ago
Customer Service RepresentativeWe're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.nVent, located in New Berlin, WI is adding a Customer Service Representative to our team. Reporting to the Customer Care Manager, this position significantly contributes to the overall satisfaction and retention of customers. The Customer Service Representative is the first point of contact for our customers, and they are responsible for receiving, passing, and providing the information necessary to deliver outstanding customer experience. While coordinating and communicating with all nVent's internal departments, they strive to meet customer deadlines and resolve issues quickly and efficiently. They will also contribute to the growth by maintaining a positive, professional image of the company's brands at all times.What You Will Experience In This Position:Provide proactive and superior service to all external and internal customers.Answers and resolves customer emails and calls involving requests for quotes, shipping and logistics issues, basic technical support questions, and general product information.Completes domestic and international order entry as well as return order entry (RMA's).Manages all open electronically transmitted and Ecommerce orders.Promptly provides customer incident resolutions by determining the root cause of each issue, taking corrective action, and responding to the customer in a timely manner.Develops a general knowledge of the product line.Identifies opportunities and offers suggestions to improve our processes and participates in continuous improvement efforts.Works closely with Sales Reps to support customer relationships.Communicates constantly with Sales, Product, and Marketing teams to execute quarterly promotions and product display creations.Reviews and updates customer data such as contact information or automatic acknowledgements.Performs other responsibilities as may be assigned by management.You Have:Associates Degree or equivalent experience preferred.Ideally 3+ years of customer service background, in a distribution or manufacturing environment preferred.Experience with CRM or ERP software is preferred.Strong knowledge and experience with Microsoft Excel and other Microsoft Office Applications.Demonstrated high sense of urgency, and strong organizational skills.The ability to maintain professional maturity and a sense of ownership.Attention to detail and demonstrated ability to work well in a fast-paced environment.Demonstrated ability to work independently or with a team.Ability to comprehend and follow verbal, written, and safety instructions.Willingness to work overtime, as necessary.Experience with basic logistics preferred.We Have:A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.Commitment to strengthen communities where our employees live and work.Core values that shape our culture and drive us to deliver the best for our employees and our customers.Benefits to support the lives of our employees.
-
New Berlin, United States Pomp's Tire Service Full timeAt Pomp's, we don't idle - we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence. We're currently looking for a Wholesale Customer Service / Order Processing Repre Customer Service, Processing, Representative, Operations, Retail, Automotive, Customer, Insurance
-
Customer Service Representative
3 weeks ago
New Berlin, United States IEWC Full timeThe Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquir Customer Service, Customer Service Representative, Customer Experience, Representative, Microsoft, Retail
-
New Berlin, United States Pomp's Tire Service Full timeWholesale Customer Service/Order Processing Representative 2240 S 170th St, New Berlin, WI 53151, 2240 S 170th St, New Berlin, Wisconsin, United States of America Job Description Posted Thursday, November 20, 2025 at 7:00 AM At Pomps, we dont idlewe drive careers forward ! As a leading tire service company since 1939, were built on hard work, dedication, and...
-
Customer Service Representative
6 days ago
New Berlin, United States Trulite Glass & Aluminum Solutions Full timeCommunicates effectively and timely both verbally and in writing Receives, prepares, and verifies the accuracy of orders from customers Initiates required action for response to customer service requests for new orders and change requests, including Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
-
New Berlin, United States Pomp's Tire Service Full timeAt Pomps, we dont idlewe drive careers forward ! As a leading tire service company since 1939, were built on hard work, dedication, and a commitment to excellence . Were currently looking for a Wholesale Customer Service / Order Processing Representative to join our team and play a critical part in our daily operations. This dynamic role supports our...
-
Customer Service Representative
3 weeks ago
New Berlin, United States Wisconsin Staffing Full timeCustomer Service Representative We're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Located in New Berlin, WI, nVent is adding a Customer Service Representative to our team....
-
Customer Service Representative
4 days ago
New Berlin, United States Aston Carter Full timeCustomer Service Representative We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order logistics and ensure a seamless experience for our clients. This role involves coordinating order processing, tracking shipments, resolving issues, and maintaining strong communication with customers and internal teams. Key...
-
Customer Service Representative
7 days ago
New Berlin, WI, United States Aston Carter Full timeJob Title: Customer Service Representative Job Description We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order logistics and ensure a seamless experience for our clients. This role involves coordinating order processing, tracking shipments, resolving issues, and maintaining strong communication with customers...
-
Customer Service Representative
6 days ago
New Berlin, WI, United States Aston Carter Full timeJob Title: Customer Service Representative Job Description We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order logistics and ensure a seamless experience for our clients. This role involves coordinating order processing, tracking shipments, resolving issues, and maintaining strong communication with customers...
-
Customer Service Representative
2 days ago
New Berlin, WI, United States Aston Carter Full timeJob Title: Customer Service Representative Job Description We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order logistics and ensure a seamless experience for our clients. This role involves coordinating order processing, tracking shipments, resolving issues, and maintaining strong communication with customers...
