Telecommunications Technician

23 hours ago

Arlington, United States MKS2 Technologies Full time

The Telecommunications Technician is responsible for providing support to the telecom infrastructure including VoIP phone system; POTS communications, Classified and Non-Classified communications; wireless communications and personal electronic devices, cable plant infrastructure, PBX support, Voice Mail Support, and Telecommunications operation and maintenance support for a large end-user organization.


Work Location: On-site in Arlington, VA (Monday – Friday), with core hours between 6 am – 6 pm, (8-hour shift within this window), with off-hours for project work as necessary, based upon the needs and direction of the customer.


Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:


  • Support Avaya/Cisco UC Telephony and VOIP.
  • Support call Voice Engineering Initiatives for all Project-related and ongoing operations for voice communication services.
  • Implement and troubleshoot voice-related solutions/incidents/system outages.
  • Monitor, review, recommend, test, and implement new software revision/feature sets/Patch evaluation and periodic system refresh.
  • Provide operation and maintenance service per defined service level agreements.
  • Provide telecom switch and voicemail programming and support.
  • Support for landline telephony management.
  • Support remote site telecommunications service.
  • Support wireless devices (e.g. smart phone, satellite phone, table, and hotspot).
  • Provide fiber and copper cable infrastructure plant maintenance and additions/removals.
  • The Telecommunications Technician will:
  • Ensure that customer telephony systems are functioning and maintain uptime.
  • Perform troubleshooting on equipment and data circuit outages.
  • Configure PBX and call manager systems, including setting up Vmail.
  • Assist users as required and assist with user training upon system upgrades/changes.



Basic Required Qualifications and Skills:


At the start date, must possess a valid IAT Level II Certification in ACTIVE status.

Minimum of two years of Telecommunications Experience.


Experience with:

  • Avaya or Cisco UC phone system.
  • Call manager voicemail system experience.
  • Fiber and copper installation and support experience (termination, testing, installing).


Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.


All applicants must have current DoD Secret clearance on day one and before entry on duty.

Desired Qualifications and Skills:


  • Experience with other telecom technologies.
  • ITIL Foundation Certification.
  • A relevant educational degree in one of the following fields: Computer Science, Information Systems, Information Technology, Cyber Security, Systems Engineering, Computation Science, Computer Engineering, Electrical Engineering, Information Technology, Software Engineering, Systems Engineering, or Telecommunications.

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