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Field Application Engineer

3 months ago

Hillsboro, United States Prosum Full time

This is a full-time/direct-hire role with a growing international client with a presence in Hillsboro, OR. You will be eligible for overtime pay. Please note that up to 25% domestic travel within the US may be required based on business needs (typically traveling 2-3 weeks at a time a couple of times a year).


Job Description

The role will mainly focus on Application Engineering, but will also be responsible for some Field Service Engineering duties.


Application Engineering

1. Interfacing Reticle inspection Die to Database software development engineering team to provide a customer product diagnosis and possible problem solution of products.

2. Providing liaison between customer and applications programmer for customer requests involving change in applications.

3. Providing customer technical training including on-site training and generating best known method documents, application notes and other training materials.

4. Developing technical presentations and conducting demonstrations on products.

5. Assisting sales staff to prepare product specification and negotiating a customer’s took purchase specifications.

6. Working together with field service engineers to give customer application support at customer site in timely manner, as well as an installation of products.

7. Building and maintaining customer satisfaction through clear and consistent communication and sharing collective knowledge.


Field Service Engineering

• Receives service calls from customers. Determines customer need or problem and responds accordingly.

• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.

• Performs preventative maintenance on Company products.

• Establishes and manages a local maintenance service structure.

• Inspects and evaluates customer usage of Company products.

• Provides training to customers in usage and maintenance of Company products


Requirements for the Role

Degree in Electrical Engineering, Physics, or similar

Knowledge of MATLAB, Python, Linux or other analysis software

Previous experience as a Field Service Engineer or Field Application Engineer within the semiconductor industry

Experience with inspection/metrology tools