Customer Experience Representative

1 week ago

Fond du Lac, United States Badger Liquor Co., Inc. Full time
WHAT YOU GET TO DO
  • Interact with customers to provide information in response to inquiries, enter orders and handle complaints
  • Create a personal emotional connection with all customers from initial call to follow up
  • Present products to customers based on their benefits and value, overcome objections, ask for the sale and submit an accurate order
  • Communicate over the phone to the customer to attain sales and service goals in a professional manner
  • Drive distribution of new products of supplier portfolios to build the customer's and company's business
  • Knowledge of products, categories, able to assist the customer in growing their business
  • Provide support to assigned sales territories regarding customer and order related inquiries
  • Prepare Return Merchandise Authorization (RMA) and ensures processed in a timely manner
  • Cover vacation routes telephonically for Sales Representatives
  • Enter high level special orders such as manual price override orders and credit adjustments
  • Processes credit memos
  • Assists in checking inventory and wine vintages
  • Cover reception desk as needed
  • Set up new and existing customers in Customer Corner
  • Verify all Customer Pick Up (CPU) copies are returned
  • Add delivery notes to invoices in SharePoint
  • Prepare and enter payments from Drivers and Sales Representatives for accounts receivable entry, including processing credit card payments
  • Flex hours to support all areas of the business when needed
  • Embrace additional duties as assigned by leadership

WHAT WE VALUE
  • Excellent interpersonal skills, as shown through building rapport and establishing trust with customers
  • Customer-focused attitude to ensure accounts are satisfied with product and timeliness of deliveries
  • Results-focused mindset with a focus on achieving sales and service goals
  • Proficient computer skills, with desire for learning new technologies
  • Comfort in working independently and in the context of team environments
  • Advanced verbal and written communication skills
  • Ability to handle difficult situations and provide solutions
  • Strong decision making, problem solving and organizational skills
  • Ability to multitask while maintaining a high attention to detail

WHAT WE EXPECT FROM YOU
  • Associate's Degree or equivalent experience preferred
  • Minimum of one (1) to three (3) years' customer service experience preferred
  • Experience in a distribution and/or sales environment preferred

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