Branch Manager

Branch Manager In Branch BankingWe have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a great customer experience in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.Job ResponsibilitiesActs as the standard bearer of Chase and creates a world-class customer experienceEducates clients on how to use our digital platforms to bank and invest when, where, and how they wantBuilds partnerships with local businesses to build the brand in the local market area through strong community involvementCreates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging cultureActively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customerPromotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processesLeverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branchRequired Qualifications, Capabilities, and SkillsAbility to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging cultureOutstanding leadership experience with a proven, successful record of coaching and empowering employees to improved resultsAbility to organize and manage competing priorities effectively across branch locations while developing plans for growthExperience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policiesAbility to work branch hours including weekends and eveningsHigh school degree, GED, or foreign equivalentPreferred Qualifications, Capabilities, and SkillsCollege degree or military equivalent2+ years of management, Retail Banking experience or equivalent Chase leadership experienceStrong desire and ability to influence, educate, and connect team, partners and customers to technologyAbility to adapt quickly to a changing environment and be a strong decision makerTraining Requirement or Travel RequirementSuccessful completion of the Branch Manager training program is a pre-requisite to be considered active in Branch Manager roleAbility to travel as required for in-person training and meetings; travel may include out of stateDodd Frank and Safe ActThis position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements can be found at: