Field Operations Specialist

2 weeks ago

Portland, United States Midas Full time

Field Operations SpecialistThe Field Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas: 1. New stores and transitions 2. Operational components of the tire initiative 3. Same Store Sales Growth 4. TrainingProvide support for new store openings and/or transitions in the following manner:Assist in the facilitation of all Integration CallsComplete a Service Readiness survey 30 days before a shop saleIntroduce, ensure completion, and debrief the MOT In-Store Training Workbook with the franchiseeProvide support upon store opening or transitionUtilize a Sales Tracking Tool to monitor store performance for the first 12 weeksProvide training to locations Drive Brand NOW standards complianceAdminister all operational components of Tires, including:Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued ProductsEducation on tire sale processes and products, such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, and tire product lines.Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.com website, secondary supplier programs, and DOT registrationsDrive Same Store Sales by:Identifying stores with the greatest potential based on the use of the Golden Funnel concept and evaluation of dealer engagementDiagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation, and POS reportingDeveloping action plans with dealers using the SMART MethodFollowing up on action plan execution based on the action plan timelinesQualifications:5+ years' experience in the management of retail tire and automotive service business or working with automotive franchisees.Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries.Experience in total car care (maintenance, repairs, tires, and tire services) at the shop level, ASE certification is a plus.Excellent selling, sales training, and presentation skillsAbility to challenge, motivate, influence, and communicate effectively.Results-focused and orientatedBachelor's degree in business administration preferredFOS will be required to reside in proximity to the majority of assigned stores/ownersAvailable to be utilized outside assigned regions for integration and in-store training as neededMust be a road warrior Up to 85% travel, including occasional nights and weekends, and multi-state travel to support franchisee special events in multiple states.Compensation: $80,000.00 - $90,000.00 per year

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