Bilingual Insurance Project Coach

2 weeks ago


Tucson, United States Insight Global Full time

Salary: $48,000/yr


Required Skills & Experience

  • Have previous supervisory experience.
  • Possess a strong service background with the ability to drive results for your team. Insurance sales & service experience a plus
  • Must be Spanish bilingual.
  • Are a strong leader and good relationship builder.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.


Job Description

A large Insurance company is hiring a Bilingual Insurance Service Coaches to join a fun team in Tucson, AZ. In this role, you'll supervise and develop a team of insurance service specialists. You'll drive performance, build a happy team, and help develop individual skills. Position is onsite at our Tucson, AZ. location. Must be Spanish bilingual.


This person will:

  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 15 or more insurance service specialists who interact with our customers who call us to get help.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

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