Executive Medical Director, UNC Health Capacity Command Center

Executive Medical Director for the West RegionThe Executive Medical Director for the West Region provides clinical leadership and expertise for the UNC Health Capacity Command Center West Region. This role offers professional guidance to clinicians and operational leadership on matters related to managing interhospital patient flow and hospital capacity while optimizing staff engagement. The position is a 0.25 FTE administrative role and reports to the UNC HCS Executive Medical Director for Capacity Creation & Management, while partnering with the Executive Medical Director for the East Region.Assists with the oversight and accountability of clinical services for UNC Health Capacity Command Center East, including ensuring the goals and operating procedures of the department align with the priorities of UNC Health's strategic vision. In partnership with Capacity Command Center Regional Satellite Director, they will:Plan, develop, and evaluate clinical processes associated with the department's operationsPartner with Capacity Command Center operational leaders and fellow Executive Regional Medical Director(s) to address EMTALA concernsTake part in local regional satellite budgeting, clinical protocol alignment with the system, and local regional provider escalations as appropriatePartners closely in dyad with Satellite Operations Director to ensure optimal patient, staff, and clinician experience while ensuring exceptional quality of care.Participates in cross-collaboration with the operational and medical leadership from affiliated command center regional satellite(s). Actively involved in outreach activities with affiliated and non-affiliated facilities utilizing local regional satellite services. Present and participatory in local capacity meetings.Leading Change - Identifies and enlists the support of key local physicians and groups to promote collaboration. Takes steps to remove barriers or accelerate process pace related to patient flow and capacity management. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance. Participates in system transfer case review, regional satellite case review and local quality meetings to optimize departmental success and address process change recommendations and escalation needs. Provides education regarding EMTALA and transfer center protocols to stakeholders and shares relevant data.Leading People - Supports local regional satellite staff toward meeting the organization's vision, mission, and goals. Actively participates in, and encourages an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Treats sensitive or confidential information appropriately. Works collaboratively with provider stakeholders toward solutions that accomplish organizational objectives.Results Driven - Exceeds departmental and organizational goals and customer expectations. Involved in local quality improvement activities and the development of clinical pathways and protocols integral to effective patient transfer and capacity management operations. Supportive of decisions that produce high-quality results by applying clinical influence, addressing challenges, and escalating risks affecting safe and efficient patient throughput.Qualifications/Competencies:Board certified/eligible physician in their practice specialtyNC Medical LicenseMinimum 7 years of clinical practice; leadership experience preferredExceptional relationship building and networking skillsSkilled in creating effective partnerships with the medical staff, external providers, and others to improve safe patient flowOutstanding communication skills; can express opinions openly and non-defensivelyStrong work ethic, unquestionable integrity, and characterApproachable, flexible, and adaptable to changeStrong attention to detail and accuracy; excellent organizational skillsVisible leader who approaches leadership through regular, direct communication with command center staff, senior leaders, and affiliate/non-affiliate leaders, both provider and non-provider stakeholdersPossesses strong knowledge of the healthcare field including current and future capacity management and patient flow trends, its associated technology, and information affecting the field and organizationAbility to negotiate and maneuver through complex situations and resolve complicated problems and issuesFor more information, please contact Laura Oakes, MHA, CPRP.