Laboratory Technician

firstPRO is now accepting resumes for a Lab Computing Engineer in Lansdale, PA. This is a 6+month contract and onsite.

This position will work closely with the Lab computing team and clients to troubleshoot issues with hardware and software in the pharmaceutical laboratory setting.

Responsibilities:

• Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
• Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
• Some troubleshooting of lab instruments\lab computer systems interfaces. Assist in data storage solutions
• Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation

Required Skills:

• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strong written and verbal communication skills
• Provide positive customer experiences when working with users
• Can manage multiple projects / tickets simultaneously
• Quicky diagnose issues and work to resolve
• Adapt to an ever-changing environment

Qualifications:

• Associate Degree or technical institute degree or equivalent experience required
• Prior experience in IT Deskside/Desktop break/fix support or similar role
• Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
• Experience in using a ticket system experience is a plus