EHR Billing Analyst

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. Position OverviewThe EHR Analyst will be an integral member of the EHR team. They will provide ‘real time’ support to clinicians and business staff, help work through technical and operational issues, offer superior service and responsiveness to internal customers and work with vendors and members of the EHR team to facilitate fixes/solutions/enhancements to the system. They will update user guides, forms, tip sheets and training materials and assist with system upgrades and test scripts.ScheduleMonday - Friday, typical business hoursFully Remote Compensation DisclosureStarting salary range between $65,000 - $80,000Final Compensation offered will be within pay range based on qualifications/experience met for the position How EHR Analyst Empower RecoveryHandle production problem/issues resolution for clinical usersPlay a key/lead role in the overall support and optimization of the EHRProvide ongoing support for physician offices including troubleshooting and problem resolution.Monitor system activities, identifies issues, resolves problems, and appropriately escalates issues to manager or vendorServe as the point of contact for EHR corrections for Providers and Administrators.Responsible for maintaining a high level of customer satisfaction with end usersProvide reliable tracking mechanics for changes to the EHRMaintain accurate records of all contacts made and results of inquiries.Assist clinical and technical analysts researching functionality for new enhancementsWork with Training to update support and maintenance documentationProvide key knowledge on the development and implementation of standardized, streamlined clinical contentServe as an information liaison to facilitate communication between clinical providers, technical and operational teamsLead and/or participate in clinical and functional design sessions and/or workgroups with multidisciplinary teamsParticipate in validation testing of new design/build and provide implementation supportAssist in the implementation, design, build, test and maintenance of systems to support clinical and/or financial processesQualificationsBachelor Degree in Health Information Management, or related field, preferred.Minimum two years’ experience with Avatar or with another EHR system strongly preferredMust possess excellent written and verbal communication skillsMust be able to communicate well with clinical staffAbility to understand and interpret clinical and technical concepts/requirementsKnowledge of behavioral/mental health/clinical workflows requiredSelf-reliant individual with strong multitasking skillsExperience with medical billing and office operations a plusMust have excellent follow through and attention to detailAbility to work under pressure and prioritize work appropriately in a changing environment What we offer: Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.  For full-time employees, we offer: HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) Dental insurance (Delta Dental)Vision insurance (EyeMed) Short-term and long-term disability insurance Company-paid life insurance 401(k) plan available two months after start dateCompany 401(k) matching for up to 50% of your contribution, up to 6% of your compensation Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.