IT Service Desk Technician

4 weeks ago

Tampa, United States CIO Technology Solutions Full time
We're currently seeking an experienced IT Service Desk Technician - Level 2. The Level 2 is responsible for providing technical support and maintenance of computer desktops, servers, and associated peripherals for both cloud-hosted and on-premises systems. Resolve customer reported problems, install hardware and software, and provide general IT support services for Client reported problems. Additional tasks include end user support, license tracking, and performing PC and Server maintenance, upgrades and configurations (hardware and software). Monitor customer networks, perform general maintenance activities, and escalation of network critical alarms to Level 3 Systems Engineers. Must be able to work in a highly dynamic environment, either individually or as part of a team. Responsible for phone support of network-based activities, installation and resolution of client related problems remotely.

General Duties

  • Provide helpdesk support and resolve problems with a positive customer experience
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Respond to scheduled service tickets, update, resolve, and adapt to adjusted service schedules for customer priority and emergency tickets.
  • Following established change control oversight, modify system configurations, utilities, software, and hardware settings for assigned service ticket devices.
  • Record all support activities, progress, actions, and status tasks within the ConnectWise ticketing system. Provide clear and detailed closure comments for customer review.
  • Assist with the onboarding (new agreement engagement) of new users
  • Install, test and configure new workstations, peripheral equipment and software (internal prestaging and onsite)
  • Assign users and computers to proper groups in Microsoft Windows Active Directory environment
  • Perform timely workstation hardware and software upgrades as required
  • Participate in the after-hours "on-call" rotation schedule.
  • Document "unique to customer" or "systemic problem" resolution activities for future staff reference.
  • Perform technical review or evaluations of new or existing products or software as assigned.
  • Engage in Microsoft Windows Server, Exchange, and SQL installation, support, and troubleshooting
  • Mentor Level 1 staff regarding core technology skills required for CIO managed customer networks.
  • Customer data backup services, response, troubleshooting, and validation of data

Skills

  • Familiarity with Virtual server environments (IE Citrix/VMWare/Hyper-V)
  • Network Switching, VLAN configurations, Layer 2/3
  • Strong skill with networking and server protocols such as TCP/IP, SNMP, DNS
  • Microsoft Windows professional version desktop operating systems (most current 3 versions)
  • Windows Server Active Directory user support
  • Network Printer/Scanner setup and support
  • Microsoft Server based systems (Windows, Exchange, SQL), migration, version upgrades, and domain migrations.
  • Firewall functionality, UTM setup/configuration, Tunnel setup, alerting and reporting activities.
  • Storage Systems (SAN, NAS, ISCSI) based platforms. .

Performance Goals

  • Meet or exceed individual service delivery SLA (Service Level Attainment) requirements by month and annual statistical goals for service ticket response and resolution targets.
  • Meet or exceed individual service delivery customer survey response rates and ratings by month and annual statistical goals.
  • Meet or exceed "on-call" escalation SLA within target response times, escalation, ticket creation, and time recording.
  • Maintain accurate daily time-sheet start/end time entries and submit time sheet by the weekly deadline

Education Requirements

  • 4 years of IT support experience within a MSP (Managed Services Environment)
  • 2 year (AS) degree in Computer Technology, similar degree or experience
  • CompTIP A+, Network +, Security Plus, similar certification or experience
  • Microsoft, Cisco, VMWare (or other key vendor/manufacturer specific technical certifications or experience)

Benefits

  • Hybrid work environment
  • PTO Package, including 15 days off in Year 1
  • IRA Package with 100% match
  • Frequent company events, lunches and other perks
  • Business casual attire
  • Referral Bonuses
  • Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)
  • Community Volunteering Program with PTO Comp
  • Compensation: $40-55k depending on qualifications

  • Sr Service Desk Technician

    17 hours ago

    Tampa, United States Occam Solutions Full time

    Occam Solutions is looking for a Senior Service Desk Technician, AFB MacDill. The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation...

  • Sr Service Desk Technician

    1 week ago

    Tampa, United States Occam Solutions Full time

    Occam Solutions is looking for a Senior Service Desk Technician, AFB MacDill. The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation...

  • IT Service Desk Technician

    1 week ago

    Tampa, United States Penske Motor Group Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth and have added...

  • Mobility Service Desk Technician

    3 weeks ago

    Tampa, United States Acuity Technologies Full time

    IS THIS FOR YOU? Are you a hard-working diligent person? Are you determined and persistent in making sure tasks are correct and complete? Do you like to support co-workers and clients? Are you interested in technology? Are you looking for an opportunity to make a real impact on an organization? Do you have help desk experience in IT or Mobility support? If...

  • Mobility Service Desk Technician

    14 hours ago

    Tampa, United States Acuity Technologies Full time

    IS THIS FOR YOU? Are you a hard-working diligent person? Are you determined and persistent in making sure tasks are correct and complete? Do you like to support co-workers and clients? Are you interested in technology? Are you looking for an opportunity to make a real impact on an organization? Do you have help desk experience in IT or Mobility support? If...

  • Service Desk Analyst- A+ Certification Required

    4 weeks ago

    Tampa, United States Gravity IT Resources Full time

    Job Title: Service Desk AnalystLocation: Tampa, FL (Hybrid)Job Type: Contract to HireSalary Range: 55-75kEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directlyPosition OverviewThe Technical Support Analyst provides support to the organizations IS...

  • Service Desk Analyst- A+ Certification Required

    4 weeks ago

    Tampa, United States Gravity IT Resources Full time

    Job Title: Service Desk AnalystLocation: Tampa, FL (Hybrid)Job Type: Contract to HireSalary Range: 55-75kEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directlyPosition OverviewThe Technical Support Analyst provides support to the organizations IS...

  • Service Desk Technician III

    1 week ago

    Tampa, United States Baldwin Risk Partners Full time

    The Baldwin Group (previously Baldwin Risk Partners) is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011,we've evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The...

  • Service Desk Technician III

    10 hours ago

    Tampa, United States Baldwin Risk Partners Full time

    The Baldwin Group (previously Baldwin Risk Partners) is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011,we've evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The...

  • Service Desk Analyst

    1 week ago

    Tampa, United States American Veterinary Group Full time

    Job DescriptionJob DescriptionDescriptionAbout American Veterinary Group: At American Veterinary Group (AVG), we are no strangers to growth. In 2022, we hit an exciting milestone: over 135 veterinary practices within our family of hospitals and a footprint that extends across 12 states. We continue to grow and leverage our infrastructure to empower...

  • Service Desk Analyst

    6 hours ago

    Tampa, United States American Veterinary Group Full time

    Job DescriptionJob DescriptionDescriptionAbout American Veterinary Group: At American Veterinary Group (AVG), we are no strangers to growth. In 2022, we hit an exciting milestone: over 135 veterinary practices within our family of hospitals and a footprint that extends across 12 states. We continue to grow and leverage our infrastructure to empower...

  • Help Desk Technician

    17 hours ago

    Tampa, United States ECS Limited Full time

    ECS is seeking a Help Desk Technician to work in our Tampa, FL office. Please Note: This position is contingent upon [contract award OR additional funding]. Job Description: ECS is seeking a Help Desk Technician to work in our Tampa, FL location. This position is supporting our cloud based PAI environment called Argos, and allows for remote work with...

  • Help Desk Technician

    3 weeks ago

    Tampa, United States ECS Limited Full time

    ECS is seeking a Help Desk Technician to work in our Tampa, FL office. Please Note: This position is contingent upon [contract award OR additional funding]. Job Description: ECS is seeking a Help Desk Technician to work in our Tampa, FL location. This position is supporting our cloud based PAI environment called Argos, and allows for remote work with...

  • Service Desk Manager

    2 months ago

    Tampa, United States Acuity Technologies Full time

    Job DescriptionJob DescriptionIS THIS FOR YOU?Are you technically proficient? Do you have a customer-centric mindset? Does the ability to lead and motivate a team excite you?Do you find tracking stats, SLAs, and trends interesting? Is time management one of your key strengths? Do you have experience in managing large sets of knowledge-base articles? If this...

  • After Hours Service Desk Analyst

    1 week ago

    Tampa, United States American Veterinary Group Full time

    Job DescriptionJob DescriptionDescriptionAbout American Veterinary Group: At American Veterinary Group (AVG), we are no strangers to growth. In 2022, we hit an exciting milestone: over 135 veterinary practices within our family of hospitals and a footprint that extends across 12 states. We continue to grow and leverage our infrastructure to empower...

  • After Hours Service Desk Analyst

    16 hours ago

    Tampa, United States American Veterinary Group Full time

    Job DescriptionJob DescriptionDescriptionAbout American Veterinary Group: At American Veterinary Group (AVG), we are no strangers to growth. In 2022, we hit an exciting milestone: over 135 veterinary practices within our family of hospitals and a footprint that extends across 12 states. We continue to grow and leverage our infrastructure to empower...

  • Front Desk Admin

    1 month ago

    Tampa, United States First Service Corporation Full time

    The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service provider Front Desk, Property Manager, Customer Service, Operations, Property Management, Business Services, Reports,...

  • HVAC Technician

    6 days ago

    Tampa, United States Home Service Heroes Full time

    Job DescriptionJob DescriptionHome Service Heroes is currently hiring for a full-time HVAC Technician / HVAC Service Technician to maintain, diagnose, and repair residential heating and air conditioning systems in the Tampa, FL area. This technician position typically works Monday to Friday from 7:30 AM to 4:00 PM with a rotating on-call schedule. We pay our...

  • HVAC Technician

    6 hours ago

    Tampa, United States Home Service Heroes Full time

    Job DescriptionJob DescriptionHome Service Heroes is currently hiring for a full-time HVAC Technician / HVAC Service Technician to maintain, diagnose, and repair residential heating and air conditioning systems in the Tampa, FL area. This technician position typically works Monday to Friday from 7:30 AM to 4:00 PM with a rotating on-call schedule. We pay our...

  • IT Help Desk Technician

    2 weeks ago

    Tampa, United States Atlas Professional Services, Inc. Full time

    **Title: Helpdesk Technician** Helpdesk Technician’s work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service...