Utility Billing Clerk

Utility Billing SpecialistWelcome to the City of Pilot Point, where dedication meets community spirit. The future of our City is shaped by a shared commitment to our residents and each other to follow our True North and remain aligned as we grow, serve, and face new challenges together. Join us in our mission to make a difference and enhance the quality of life in Pilot Point.This position handles all utility accounts, including processing monthly bills and payments, setting up new accounts, and closing old ones. It plays a key customer service role for the City, working with other departments on meter reads, work orders, and coordinating deposits with the Court Clerk.Examples of DutiesThis job description outlines primary duties, qualifications, and job scope. Additional related tasks may be assigned as needed.Work with Development Services to set up utility accounts for new developments.Assist with City Hall customer service, including receptionist duties, answering main phone lines, mail distribution, and posting advertisements in City Hall.Process applications for residential, commercial, construction, and fire hydrant utility services, creating corresponding work orders.Answer phone calls and assist walk-in customers with utility account inquiries, including activations, disconnections, transfers, billing, and other service-related questions.Oversee collection and verification of radio-read and manual meter read data to ensure accurate billing for residential and commercial customers.Update customer accounts to reflect submitted information accurately.Process monthly utility billing, late notices, and service disconnections for non-payment.Initiate, monitor, and close work orders for the street, water, and sewer departments.Apply rate changes as needed.Serve as a liaison between customers and solid waste service representatives.Process monthly utility billing bank and credit card drafts.Generate and review billing reports, including active accounts not billed, high-low billing registers, and $200+ exception reports.Balance the cash drawer daily and process receipts for City Operating Funds, including building rentals, health permits, beer and wine permits, library fees, park fees, alarm system fees, and other miscellaneous fees.Process accounts receivable invoices and month-end reports to ensure billing accuracy.Develop and update procedures for training purposes, including billing procedures and statement billing for builders, school districts, and multi-account customers.Perform administrative tasks as assigned.Assist the Finance Manager and Asst. City Manager/CFO as needed.Other duties as assigned.Typical QualificationsThis job description includes primary duties, qualifications, and job scope. Additional related tasks may be assigned as needed.Understanding of utility billing processes and account managementFamiliarity with municipal utility services and regulationsBasic accounting principles related to billing, payments, and account reconciliationProficiency in Microsoft Word/Excel and general office softwareStrong verbal and written communication skillsExcellent customer service and public interaction abilitiesProficient in data entry and typing with attention to accuracyStrong organizational and time management skillsAbility to analyze and resolve customer billing inquiries efficientlyWork effectively with the public and handle difficult customer interactions professionallyMaintain detailed and accurate records for billing and account managementMultitask and prioritize work in a fast-paced environmentCollaborate with other departments to ensure accurate utility account managementLearn and adapt to new software and utility billing systemsCommunicate in Spanish (preferred)Education and Experience:High school diploma or GED required.Minimum of two years of experience in utility billing, customer service, or a related field preferred.Bilingual proficiency in Spanish is preferred.