Account Associate

5 days ago


Augusta, United States Maine Staffing Full time

Account AssociateAt CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.The Account Associate supports client retention for assigned constituents (producers, plan sponsors, customers), business or customer segment, and products, services, and geographies by providing issue resolution and information to existing accounts throughout their respective lives. They work independently to solve problems and renewal-related issues for existing business to enable the Account Manager to focus on growth opportunities. They are responsible for end-to-end renewal contract process. They will ensure timely and accurate enrollment, installation, setup, and eligibility for renewals.Fundamental components include identifying constituent-specific service issues, providing constituents with Aetna policy, plan design and benefit changes, collaborating with account management team to achieve growth/renewal objectives, supporting plan administration activities, assisting in constituent training on product and policy questions, taking initial calls for direct sales requests, and creating collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business.Required qualifications include at least 1 year of professional experience in customer service, proficiency with desktop software applications, location in Connecticut, Massachusetts, Maine, or Rhode Island, willingness to travel 10-20% within the New England market, and resident insurance license or willingness to obtain within 90 days of hire.Preferred qualifications include outstanding written and oral communication skills, exceptional project management skills, problem solving, and attention to detail, exceptional relationship-building skills, demonstrated planning/organizational skills, ability to work on many issues at once and to prioritize work, ability to work 3 days in the Hartford, CT or Boston, MA offices, and a bachelor's degree in business or equivalent work experience.Anticipated weekly hours are 40, and the position is full time. The pay range is $21.10 - $44.99. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Great benefits for great people include affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues include wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.


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