Associate Account Support Analyst

3 weeks ago


Augusta, United States Maine Staffing Full time

Job Summary This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non-standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent is new to the role and is developing competence in performing work assignments. Essential Responsibilities Load and maintain group information and benefit files. Interact and provide support activities to Account Managers. Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. Handle error management and ensure files are corrected. Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. Other duties as assigned or requested. Education Required: High School Diploma/GED Experience Required: 0-1 year of relevant subject matter experience in the area of specialization Licenses and Certifications Required: Producers License within 90 days of hire. Skills Understands fundamental principles, concepts, practices and processes within a specific field or discipline. Requires foundational analytical skills. Uses established processes to complete assigned activities and to solve problems. Physical, Mental Demands and Working Conditions Position Type: Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. Pay Range Minimum: $19.27 Pay Range Maximum: $26.88 Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.



  • Augusta, ME, United States Highmark Health Full time

    Company : United Concordia Dental Job Description JOB SUMMARY This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle...


  • Augusta, ME, United States Highmark Health Full time

    Company : United Concordia Dental Job Description : JOB SUMMARY This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle...


  • Augusta, ME, United States Highmark Health Full time

    Company : Highmark Inc. Job Description : JOB SUMMARY This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating...


  • Augusta, United States Manus Full time

    IT Systems Support Analyst I Augusta, Georgia, United States, Full-time Manus works across industries and value chains to accelerate the transition to BioAlternatives - better performing and more sustainable versions of complex molecules traditionally sourced from plants, animals, or fossil fuels. Our platform is proven to work across scales, bridging the...


  • Augusta, GA, United States Manus Bio Full time

    IT Systems Support Analyst I Augusta, Georgia, United States, Full-time Manus works across industries and value chains to accelerate the transition to BioAlternatives - better performing and more sustainable versions of complex molecules traditionally sourced from plants, animals, or fossil fuels. Our platform is proven to work across scales, bridging the...


  • Augusta, Georgia, United States Manus Full time

    IT Systems Support Analyst IAugusta, Georgia, United States, Full-timeManus works across industries and value chains to accelerate the transition to BioAlternatives - better performing and more sustainable versions of complex molecules traditionally sourced from plants, animals, or fossil fuels. Our platform is proven to work across scales, bridging the...


  • Augusta, GA, United States Manus Bio Full time

    IT Systems Support Analyst I Augusta, Georgia, United States, Full-time Manus works across industries and value chains to accelerate the transition to BioAlternatives - better performing and more sustainable versions of complex molecules traditionally sourced from plants, animals, or fossil fuels. Our platform is proven to work across scales, bridging the...


  • Augusta, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job DescriptionIT Support Analyst This is a full time opportunity. This is an on-site opportunity in Augusta, GA. About this Position Are you a...


  • Augusta, United States Jobs for Humanity Full time

    IT Systems Support Analyst This is a full time opportunity. This is an on-site opportunity in Augusta, GA. About this position: Are you a hands-on IT professional who thrives in fast-paced, science-driven environments? As an On-Site IT Support Analyst, you will play a critical role in ensuring reliable, secure, and high-performing technology operations...


  • Augusta, United States Jobs for Humanity Full time

    IT Systems Support Analyst This is a full time opportunity. This is an on-site opportunity in Augusta, GA. About this position: Are you a hands-on IT professional who thrives in fast-paced, science-driven environments? As an On-Site IT Support Analyst, you will play a critical role in ensuring reliable, secure, and high-performing technology operations...