Customer Support Specialist

Job Overview: Are you passionate about problem-solving and building relationships with customers? Join Marvin as a Customer Support Specialist, where you'll be the primary resource for our dealers and customers seeking assistance. You'll guide users through product inquiries, warranty issues, and system navigation while providing a seamless and compassionate experience. This position is vital to Marvin's customer experience strategy, allowing you to make a meaningful impact every day. Highlights of Your Role: Act as the first point of contact for customer inquiries via phone, email, and chat, ensuring prompt and accurate support. Educate dealer partners on Marvin's Order Management software, product details, and warranty processes through virtual or onsite training sessions. Manage customer interactions from start to resolution, providing solutions aligned with Marvin's policies and service standards. Facilitate onboarding for new dealers and partners, assisting with account setup and initial training. You're a Good Fit If You Have: 2+ years in a customer-facing role, preferably in technical support or product services. Experience with CRM systems like Salesforce to track and manage customer interactions. An associate or bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience. A proven track record of efficiently resolving customer issues while preserving strong relationships. It Would Be Great If You Also Have: Familiarity with building materials, construction, or manufacturing industries. Ability to quickly learn Marvin's systems and effectively apply product knowledge to customer solutions. Strong organizational and project management skills. Confidence in mentoring others and sharing knowledge across teams. Why Join Marvin? At Marvin, we are dedicated to creating better ways of living. As part of our family-owned and operated window and door business, you will be an integral member of a community full of opportunities. For over a century, we've set the standard in designing, building, and engineering award-winning products. Marvin has also been recognized as a Top Large Employer by Forbes Magazine in 2024 and 2025. With operations in 19 cities across North America, including the manufacture of Marvin's quality products like Infinity Replacement Windows and Doors and TruStile Doors, we continue to lead the industry. We prioritize safety and well-being, offering a benefits package that supports you both at work and in your personal life. From day one, you will enjoy benefits such as health insurance, paid holidays, paid parental leave, and a 401(k) retirement savings match, among others. Unique Benefits Include: $300 annual wellbeing account to spend on what helps you feel happy and healthy. Better Living Day A paid day off dedicated to having fun. Annual profit sharing to acknowledge everyone's contribution to Marvin's success. Giving at Marvin – opportunities to participate in organized volunteer efforts. Brighter Days Fund – financial support from colleagues and the Marvin family during personal hardships. Join over 8,000 team members at Marvin and take advantage of these fantastic benefits and more. Apply today Marvin is an Equal Opportunity Employer. We are committed to fostering an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact Career Support. Compensation: $23.48 - $29.36 per hour, based on experience.