Customer Success Engineer
2 weeks ago
Title: Customer Success Engineer
Location: Hybrid; Plano TX
Rate: $45 hourly
Duration: approx. 12 mo. w/ option to extend
W2 only, no C2C or third parties
JOB DESCRIPTION
- Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
- Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
- Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
- Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
- Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.
Qualifications
- Network Security certification from Palo Alto Networks (PCNSA, PCNSE)
- 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
- Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable.
- Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
- Experience in customer escalations, account management, and project management.
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