Quality Manager

3 weeks ago

New Brunswick, United States Axelon Services Corporation Full time

Job Description: 50% onsite

Job Function:
The Quality Systems Manager is responsible for implementing, supporting and monitoring the effectiveness of the Quality Systems and Training within the Global External Manufacturing (ExM) organization.

Responsibilities:
Process Ownership
- The Quality Systems Manager will act as end-to-end Local Process Owner of one or more Quality Systems used within Global External Manufacturing
- Establish and maintain relationships and communication pathways with Global Process Owners and Global Process Leads for relevant systems
- Act as primary ExM representative at Global Community of Practice meetings
- Gather stakeholder input from within ExM on any Global Process changes or initiatives and represent the input back into the Global Network
- Own all elements of the process including relevant procedures / forms, training materials, SharePoint content, metrics where applicable
- Display technical knowledge of the process and understand risks/weaknesses in the system
- Responsible for ensuring the elements of the process are compliant with Regulatory requirements, Health Authority expectations and with Client (Client) policies / global procedures where applicable
- Regularly review the process (trends metrics, trends observations, right first time (RFT), Design, optimization) for their effectiveness and provide feedback to the Quality management team for action and remediation
- Own relevant process issues – speak to trends / issues / exceptions at External Manufacturing Tier 3A and 3B Quality Council.
- Develop and implement pro-active continuous improvement plans for the process for example Value Stream Mapping and identification of weak elements, regulatory surveillance

Processes include Deviation Investigations, Corrective Action / Preventive Action (CAPA), Complaints, Change Control, Quality Risk Management, Documentation, Training, Audits & Inspections.

Operations Support
- The Quality Systems Manager will be responsible for providing day-to-day support to ExM Operations on Quality Systems that enable business objectives to be achieved. This may include:
o Processing of Customer Complaint records, including escalation of expedited complaints
o Support the processing of deviation investigations, CAPAs and change controls
o Perform initial impact assessment of Global change controls that may impact ExM Operations
o Participate in Virtual Plant Team (VPT) meetings as appropriate
o Support the risk assessment and mitigation plans of Contract Manufacturing Organizations (CMO), as required
o Facilitate tracking of CMO Health Authority inspection observations and CAPAs
o Escalate any emerging trends / issues to the VPTs, as required.
o Provide Quality input ad hoc queries relating to ExM Operations

Support metrics collection and processing, including:
o Capture and report on Quality data and metrics for management review and other organizational forums
o Utilize data analysis or software skills to build on existing tools to improve the quality system processes
o Collect statistical data and compile data for reports; update and assure the accuracy of databases; create management reports; collect, compile, and analyze data and information

Other ad-hoc duties will be required which will include, but not be limited to, the following:
o Act as team lead for coordinator of work associated with complaints, change control, deviation, CAPA and document management in the applicable ExM location
o Author, review and approve Quality Management System (QMS) documents
o Process QMS documents in the electronic document management system
o Participate in and support Permanent Inspection Readiness activities
o Maintain the Quality Risk Register for ExM
o Monitor the periodic review of Quality Systems documents
o Maintain the system and process for record management
o Maintain the system for update of ExM GxP (Good Practice) Authorizations
o Act as ExM Quality Systems representative on ExM and Global Quality projects
o Support the scheduling, execution, reporting, follow up and tracking of self-inspections audits
o Support preparation of and participate in Quality Council meetings
o Perform self-inspection audits as part of the audit team
o Identify and implement continuous improvement opportunities for Quality Systems owned processes
o Act as qualified training for Quality Systems owned processes

- There will be 5% travel associated with this role.
Required Competencies Essential
- Works under minimum supervision and exhibits a positive work attitude and high productivity
- Detail-oriented, well organized and have excellent verbal and written communication skills as well as excellent organization and follow-up skills
- Candidate must be flexible and comfortable working in a fast-paced environment with aggressive and dynamic timelines
- Excellent interpersonal skills
- Ability to collaborate, facilitate, and support standard practices across multiple functional groups in diverse geographical locations are required; self-motivated
- Strong presentation skills; confident public speaker
- Ability to multi-task numerous projects
- Ability to achieve targets and milestones
- Can prioritize workload based on changing business needs
- Ability to recognize topics / decisions requiring escalation
- Ability to work with initiative and manage own workload
- Proficient in the use of Microsoft Office programs including OneNote and SharePoint platforms
- Fluent English is required.
- Strong working knowledge of Microsoft Office

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