Customer Service Representative
1 week ago
Customer Service RepresentativeThe Montana Public Employee Retirement Administration (MPERA) is committed to providing secure and sustainable retirement benefits to over 60,000 members and retirees across Montana. MPERA is responsible for the daily management of the eight public pension trust funds and two defined contribution plans, with over 550 state and local government employers who report and submit contributions for active members. The agency is dedicated to customer service, member education, and operational efficiency. We are seeking a Customer Service Representative with attention to detail and strong work ethic to join our team. This position will be supervised by the agency's Education and Communication Bureau Chief and will be a primary contact for employers who have questions regarding reporting requirements process, and members with account questions. With training, the Customer Service Representative will be knowledgeable about all areas of retirement including, but not limited to, basic structure and requirements of all 10 retirement systems administered by MPERA, employer reporting processes and requirements, and general retiree matters.Why should you consider working here? We know you have other work options, but we ask you to consider working with us at the State of Montana. Our foundation of success is having effective working relationships, built on mutual trust and respect. We challenge you to be the best you can be and will work hard to provide a working environment that allows you to succeed. This is a great foot-in-the-door opportunity for anyone looking to gain employment with a state agency or is looking for a change out of their current role.Required Education and Experience:Two-years of post-secondary education, in business or a related field.At least one year of directly related work experience in customer service.Alternative combinations of experience will be considered on an individual basis.Competencies:Ability to utilize current office software effectively in role;Excellent verbal and written communication skills;Ability to work in an office setting with noise distractions and interruptions;Self-motivated and possess a strong work ethic;Maintain a positive attitude and enjoy working with and for the public; andAbility to learn a variety of state retirement rules, regulations, and policies as they relate to employer reporting.Does this sound like you? If you feel you have the qualities to be successful in this position, please apply by submitting your resume, cover letter, and three professional references. In your cover letter, discuss how your skills and abilities translate to success for both you and MPERA.What can you expect from us in return for your work at our agency? Look here to see the additional benefits They include:Work/life BalanceHealth CoverageRetirement PlansPaid Vacation, Sick Leave and HolidaysAnd moreTelework Eligible - Full-time teleworking is not available. Telework schedule must be approved by your supervisor.Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualifyOther important information to be aware of:This position requires successful completion of a criminal background check.Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.Location: Helena
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