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Ocean Freight Coordinator

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Saint Paul, United States Minnesota Staffing Full time

Sea Freight Import Logistics CoordinatorHours: start time is flexible between 7am-9am (8 hour days, M-F) Pay: $23.00-$25.00 per hour Location: Mendota Heights, MNPosition SummaryYou will coordinate Sea Logistic shipments such as, opening files, production of internal documentation, updating statuses, assisting and advising customers of arrival, arranging deliveries, processing invoices, dealing with email queries from KN overseas offices & ensuring that excellent standard of data accuracy is maintained.Your ResponsibilitiesCustomer care and satisfaction: proactive advice and consultancy, ensuring customer satisfactionShipment management qualification and entry of customer order into operational process and compliant managementPartner with management and sea logistics operations team for an enhanced customer experienceProfit maximization avoid additional costs and expenses due to internal service failureQuotation management: qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision making.Customer onboarding: inclusion and transfer of customer requirements into KN systemsReporting: refine and review customer requested reports generated form KN systemsSkills & Experience2-3 years of freight imports or freight forwarding experience preferredCustomer Service experience is strongly desiredAdministrative skillsKnowledge of international business preferredKnowledge of domestic and international geography including countries, major cities, and ocean ports preferredStrong customer service skillsStrong verbal and written communication skillsOrganizational skills (ability to prioritize, plan, assign, control)Proficient in Microsoft Office applicationsManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.