Customer Success Specialist

4 days ago

Minneapolis, United States Calm Full time
About Calm
Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities - featuring a range of experts and beloved celebrity voices - to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries.

What We Do

Calm's B2B team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes. Our suite of solutions include HIPAA-compliant resources, clinical programs, data and analytics tools, leadership and development workshops and more. What makes us unique? We take our award-winning approach to better sleep, mental resilience, and relaxation and combine it with scientifically backed techniques to create comfort and engagement throughout the mental health journey. Organizations rely on our expertise to fill the care gap created by stigma and life's daily stressors, allowing them to take an active role in making effective mental health support possible for the people they serve.

We are hiring remote workers for this role in the Minneapolis areas. At this time, only candidates in these locations will be considered.

What You'll Do

We are seeking a motivated and detail-oriented Customer Success Specialist to join our Customer Success team. This entry-level role is ideal for recent graduates, those entering the workforce, or individuals with at least one year of relevant experience. The Customer Success Specialist will play a key role in supporting our customers and ensuring they have a positive experience with our products and services.
  • Customer Support: Assist in providing customers with an excellent customer experience through customized marketing materials, engagement analytics and operational product assistance
  • Customer Communication: Respond to customer inquiries via email and zoom, providing timely and accurate information regarding our products and services
  • Collaboration: Act as a liaison between the customer success team and cross functional teams, such as marketing and professional services, to keep the customer success team updated with the latest marketing materials and programming updates
  • Technical Support: Manage technical product configuration during new customer onboarding
  • Customer Engagement: Attend customer health and benefits fairs throughout the year and help employees sign-up for, understand, and get the most out of the Calm app

Who You Are
  • Bachelor's degree in a related field (preferred) - OR - 1 year of experience in customer service, administrative support, or a related role
  • Strong organizational skills with a keen attention to detail
  • Excellent written and verbal communication skills
  • Proficiency in Google Suite (Docs, Sheets, Slides) of products and Microsoft (Word, Excel, PowerPoint) and familiarity with CRM software is a plus
  • Ability to work collaboratively in a team environment and adapt to changing priorities
  • A passion for digital wellbeing and helping others succeed
  • Travel: May require up to 10%

Nice to Haves
  • Experience working in a fast paced startup environment
  • A passion for mental fitness and well being
  • Experience with project management
  • Experience with tools such as Slack, Zendesk, and Outreach

Calm uses a geographic pay model that determines salaries based on the location where an employee lives. For this position, the base pay range across Calm's pay tiers is as follows: $27.00/hour -$36.00/hour. The base pay range represents the low and high end of Calm's salary range for this position to be paid hourly. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which include the successful candidate's geographic location, skills, experience and other qualifications. Calm uses employee zip code to determine which pay range applies.

This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

Please note that Calm may leverage artificial intelligence technology in the application review process.

Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Calm's Recruiting team if you need a reasonable accommodation, assistance completing any forms, or to otherwise participate in the application process. You can reach the Recruiting team at recruitingaccommodations@calm.com

We believe that mental health is health, and every person should be considered in the discussion. That's why we're proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Employment offers are contingent upon the successful completion of a background check. Roles which require access to certain types of information may also require the successful completion of a drug screening.

Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
  • Right to Work
  • E-Verify Participation

#LI-RemoteLearn More

  • Customer Success Specialist

    20 hours ago

    Minneapolis, United States Calm Full time

    About CalmCalm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and...

  • Senior Customer Success Specialist

    7 months ago

    Minneapolis, United States ResMed Full time

    Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.  The technology allows us to provide the tools for better outcomes but at our heart, we’re really about...

  • Customer Success Agent

    2 weeks ago

    Minneapolis, Minnesota, United States Symmetry Financial Group - Gary Uyemura Full time

    We are seeking highly motivated and disciplined individuals to join our team as Customer Success Agents. In this role, you will have the opportunity to build a career and not just a job.Company OverviewSymmetry Financial Group - Gary Uyemura is a partner of Symmetry Financial Group, a leading provider of life insurance, mortgage protection, burial policies,...

  • Pharmaceutical Customer Success Director

    7 days ago

    Minneapolis, Minnesota, United States VuMedi Inc. Full time

    Lead Pharmaceutical Customer SuccessWe are seeking a highly skilled and experienced Pharmaceutical Customer Success Director to join our team at VuMedi Inc. as we continue to drive growth and expansion in the pharmaceutical industry.About the Role:The successful candidate will be responsible for leading and developing a high-performing team of customer...

  • Customer Success Manager

    2 months ago

    Minneapolis, United States Pearson Education Services Full time

    The Enterprise Customer Success Manager role is crucial for ensuring our customers achieve success with Pearsons Workforce Skills products. Your main focus as a CSM will be ensuring that our largest customers using the Credly platform achieve their Manager, Enterprise, Customer Engagement, Project Management, Customer, Education, Business Services

  • Pharmaceuticals Customer Success Director

    2 weeks ago

    Minneapolis, Minnesota, United States VuMedi Inc. Full time

    Lead Pharmaceutical Customer SuccessAbout VuMedi Inc.VuMedi Inc. is the leading video education platform for doctors with over 65,000 videos on breakthrough medical information, created by nationally recognized Key Opinion Leaders (KOLs) and academic partners.We are seeking a Director of Customer Success to join our rapidly growing team as we support leading...

  • Customer Success Manager

    2 months ago

    Minneapolis, United States Pearson Full time

    The Enterprise Customer Success Manager role is crucial for ensuring our customers achieve success with Pearson's Workforce Skills products. Your main focus as a CSM will be ensuring that our largest customers using the Credly platform achieve their goals and outcomes. You will do this by building strong relationships with customers and internal Pearson...

  • Director, Customer Success Pharmaceuticals

    1 month ago

    Minneapolis, United States VuMedi Inc. Full time

    Job DescriptionJob DescriptionAbout The Vumedi:Vumedi is the leading video education platform for doctors with over 65,000 videos on the most breakthrough medical information, created by nationally recognized KOLs and academic partners.We are seeking a Director, Customer Success to join our rapidly growing team as we support leading manufacturers who are...

  • Customer Relations Specialist

    4 days ago

    Minneapolis, United States PrideStaff Full time

    Are you a people person? Do you thrive in customer satisfaction roles? PrideStaff, a national staffing company, is seeking an enthusiastic Customer Relations Specialist as soon as possible. We need a qualified Customer Relations Specialist who is dedicated to great customer service and has the ability to listen and understand the customers needs and wants,...

  • Customer Relations Specialist

    21 hours ago

    Minneapolis, United States PrideStaff Full time

    Are you a people person? Do you thrive in customer satisfaction roles? PrideStaff, a national staffing company, is seeking an enthusiastic Customer Relations Specialist as soon as possible. We need a qualified Customer Relations Specialist who is dedicated to great customer service and has the ability to listen and understand the customers needs and wants,...

  • Customer Success Manager

    3 weeks ago

    Minneapolis, United States Extole Full time

    Who We Are We have created the leading advocacy marketing platform and are passionate about empowering consumers to better engage with the brands they love. If you have referred a friend to Uber, Airbnb or Tesla, you know that marketing that is driven by people is powerful, personal, and inevitable. We have set the rules that our competition and the market...

  • Customer Service Specialist

    1 week ago

    Minneapolis, Minnesota, United States FedEx Full time

    At FedEx, we are currently hiring for a Customer Service Specialist role. As a Retail Customer Service Associate, you will be responsible for assisting customers with their queries and concerns. This position is ideal for individuals who enjoy working in a fast-paced retail environment and have excellent communication skills.About the JobThe estimated salary...

  • Customer Success Utilization Manager

    3 weeks ago

    Minneapolis, United States KARL STORZ Endoscopy - America Full time

      We're seeking a highly skilled and motivated Customer Success Utilization Manager to join our team in the Minneapolis or Wisconsin area! As a field-based role, you'll have the opportunity to work with top healthcare organizations, driving the adoption and utilization of our cutting-edge technologies in Operating Rooms and Video installations.   As a...

  • IT Project Specialist/Coordinator

    2 weeks ago

    Minneapolis, MN, United States INSPYR Solutions Full time

    Title: IT Project Specialist/Coordinator (Customer Success-Systems Implementation) If you think you are the right match for the following opportunity, apply after reading the complete description. Location: Minneapolis, MN (hybrid - 3 days on-site) Duration: 11+ month contract (potential CTH) Compensation: $35-39/hr. Work Requirements: US Citizen, GC...

  • Strategic Customer Success Lead for Professional Services

    2 weeks ago

    Minneapolis, Minnesota, United States Parallax Full time

    Are you a customer success expert looking to drive growth and adoption for our innovative SaaS platform? At Parallax, we're seeking an experienced Strategic Customer Success Lead to join our team and help professional services organizations thrive.Company OverviewWe're a Professional Services Automation platform built to empower digital agencies and tech...

  • Customer Success Utilization Manager

    3 weeks ago

    Minneapolis, United States Karl Storz Endoscopy-America Full time

    We're seeking a highly skilled and motivated Customer Success Utilization Manager to join our team in the Minneapolis or Wisconsin area! As a field-based role, you'll have the opportunity to work with top healthcare organizations, driving the adoption and utilization of our cutting-edge technologies in Operating Rooms and Video installations. As a Customer...

  • Customer Success Utilization Manager

    3 weeks ago

    Minneapolis, United States KARL STORZ Endoscopy - America Full time

      We're seeking a highly skilled and motivated Customer Success Utilization Manager to join our team in the Minneapolis or Wisconsin area! As a field-based role, you'll have the opportunity to work with top healthcare organizations, driving the adoption and utilization of our cutting-edge technologies in Operating Rooms and Video installations.   As a...

  • Store Customer Service Specialist

    4 weeks ago

    Minneapolis, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Success Utilization Manager

    3 weeks ago

    Minneapolis, United States Karl Storz Endoscopy-America Full time

    We're seeking a highly skilled and motivated Customer Success Utilization Manager to join our team in the Minneapolis or Wisconsin area! As a field-based role, you'll have the opportunity to work with top healthcare organizations, driving the adoption and utilization of our cutting-edge technologies in Operating Rooms and Video installations. As a Customer...

  • Customer Service Specialist

    3 weeks ago

    Minneapolis, United States Corps Team Full time

    The Customer Service Specialist plays a prominent role as the face of the brands before and after the customers purchase of the product. Owners contact the team with questions, concerns, feedback or ideas regarding their product(s), and the Customer Customer Service Specialist, Customer Service, Specialist, Microsoft, Powersports, Communication, Retail,...