IT Project Specialist/Coordinator

2 weeks ago


Minneapolis MN United States INSPYR Solutions Full time

Title: IT Project Specialist/Coordinator (Customer Success-Systems Implementation)

If you think you are the right match for the following opportunity, apply after reading the complete description.
Location: Minneapolis, MN (hybrid - 3 days on-site)
Duration: 11+ month contract (potential CTH)
Compensation: $35-39/hr.
Work Requirements: US Citizen, GC Holders, or Authorized to Work in the U.S.

Engage with customers and internal teams to drive our integration strategy and execute customer integration and technical work needs. This is a customer-facing role that requires interfacing directly with customers and prospects to both understand their technical account requirements and deliver identified solutions. Excellent B2B client communications skills are required.
Role Overview: Be a strategic partner to the post-sales Customer Success and Implementation team, learn customer pain points with their existing processes and scope requirements for potential integrations
Create and update productized and custom integrations with customer ISVs, for example: QuickBooks Online, NetSuite, Sage Intacct, Okta, OneLogin, etc.
Research product and technical capabilities and limitations of applications for potential integration.
Document integrations and technical processes for onboarding customers onto the TravelBank platform
Work closely with our feature teams to validate new integrations.

Day to Day: Join customer calls coordinated by either a CSM or Implementation Specialist to discover what technical needs of the customer.
Manage a task list of implementation tickets for delivery of various integrations, file setup, or other technical work requested by CSMs or Implementation Specialists on behalf of the customer.
Follow up directly with customers when additional information is needed to complete a task.
Document the process for all technical work that is completed to create a scalable process.
Determine an appropriate integration strategy based on patterns in customer needs; this could include identifying API integrations we should productize next, working with Product to create internal tools for building files, uploading data, or other tasks that currently are done manually.
Maintain a line of communication with customers who have existing integrations to ensure consistent delivery of the data they need (HRIS, Card Feeds, ERP integrations, flat files, etc.); provide maintenance on these integrations where necessary.
Log what types of integrations and technical work have been completed for each customer.
Required use of Microsoft Office Suite, QuickBooks, and other systems experience.

>>> Qualified candidates please apply to this posting; you may also send your updated resume to Krista Joy at kjoy@inspyrsolutions.com for further review.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.



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