Regional Operations Manager

Operations ManagerResponsible for the development, management and leadership of the technical staff within specific regions. Also responsible for managing the availability of rental assets, tools, and inventory control by performing the following duties personally or through subordinate employees.Active participation, enforcement, and further development of Blackhawk Technology Group safety policies. It is each employee's responsibility to follow all policies, procedures, and rules set by the company and to abide by any Federal, State, or local laws and ordinances while at work or representing BlackHawk Technology Group.Manages the employee career development program including but not limited to:RecruitmentSafety trainingSkills assessment and technical trainingProfessional developmentRecurring trainingProfessional EvaluationResolves operational problems to ensure minimum costs and prevent operational delays.Resolves employee grievances or submits unsettled grievances to Director for action.Reviews all required forms such as Field Work Tickets, Time Sheets, and Compliance documentation in coordination with Operations in the interest of continuous improvement.Complies with asset tracking policies and proceduresComplete or facilitate the completion of all repairs to company assetsLiaison between Operations and the regional technical staff.Maintains sufficient rental assets, inventory, equipment, and tools necessary to facilitate quality service.Provides Level 1 and 2 customer, sales and technical support.Coordinates with Operations to satisfy staffing requirements.Performance standards:Meets all deadlines on or before due date.Communicates effectively through the use of verbal, written, and application-based means.Exhibits competency in established policy and procedures.Follows established safety rules.Maintains confidentiality.Manages time wisely.Works well with people and provides assistance willingly.Ability to adapt to changing environment and goals.Provides services that meet management, customer, and employee expectations.Ensures quality assurance standards within deadlines.Supervisory responsibilities:Directly supervises employees within the region of operation. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing for hire, and training employees; planning, assigning, and directing work; participate in employee appraisals. Assist other company management with addressing complaints and resolving employee problems.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must live within 40 miles of regional operations office.Education and/or experience:Associate's degree or equivalent from two-year College or technical school; or military training; and five years related experience and/or training; or equivalent combination of education and experience. Computer skills in Microsoft Windows environment. Must be proficient in Microsoft Outlook, Word, Excel, Visio, Project, and web based databases and applications.Technical capabilities:Thorough knowledge required in the technologies/functions below:Security Systems (Access Control, CCTV, and Gate Operators)Voice over Internet ProtocolLocal and Wide Area NetworkingTerrestrial RF PropagationSatellite Communications TechnologyFixed Broadband Wireless Systems licensed and unlicensedLanguage skills:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical skills:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume. Ability to apply concepts of basic algebra. Ability to develop spreadsheets using references, formulas, and calculations.Reasoning ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Certificates, licenses, registrations:Requires a valid driver's license. Clear motor vehicle driving record.Physical demands:While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.Work environment:While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually quiet.Safety policies and practices:At all times, it is the employee's responsibility to follow all safety rules and regulations set by the company and/or Federal, State and Local governments and to be familiar with and use any Personal Safety Equipment required by OSHA and the EPA or the company, in accordance with OSHA regulations. Additionally, as operations manager the employee is required to be the safety lead in the department, hold regularly scheduled safety meetings and take responsibility for the safety of the workers under his or her direct report.Job type: Full-timeSalary: $38.00 - $46.00 per hourBenefits:401(k)Dental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insuranceVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayOn callOvertimeThis job is:Open to applicants who do not have a high school diploma/GEDOpen to applicants who do not have a college diplomaA "Fair Chance" jobOpen to applicants of all ages