Bilingual Technical Support Specialist

3 weeks ago

Kansas City, United States NestPay Full time

Benefits: Competitive salary Dental insurance Health insurance Paid time off Position Overview: The Bilingual Technical Support Specialist provides exceptional customer service and technical assistance to our clients in both English and Spanish. This role is responsible for troubleshooting software, hardware, and network-related issues, ensuring timely and effective resolution while maintaining a positive customer experience. Key Responsibilities: Provide technical support to customers via phone, email, chat, and remote assistance tools. Troubleshoot and resolve hardware, software, and connectivity issues. Communicate technical information clearly and effectively in both languages. Document support interactions, issue resolutions, and system performance in the company’s CRM or ticketing system. Escalate complex issues to higher-level technical teams when necessary. Assist with setup, installation, and configuration of software or devices. Maintain up-to-date knowledge of company products, services, and technical procedures. Participate in team meetings, training sessions, and process improvement initiatives. Qualifications: Education: High School Diploma. College degree a plus but not a requirement Experience: 1–3 years of technical support or help desk experience preferred. Languages: Proficiency in English and Spanish (both written and spoken). Technical Skills: Knowledge of Windows operating systems. Familiarity with network troubleshooting (TCP/IP, VPN, routers). Experience with ticketing systems (Zendesk or HubsSpot). Must be willing to work (Tuesdays through Saturdays)

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