Customer Service Specialist

2 days ago


Strongsville, United States Surge Full time
Hours- first shift 8am-5pm

Wages: $17 hourly

Basic Function of the Customer Service Representative (CSR)/Production Control is:
• Responsibility for the development and maintenance of relationships with assigned
customers, representatives, vendors, manufacturing, and purchasing.
• Reviews contract specification, sales orders and other project documents to understand all
requirements.
• Schedules and coordinates work with appropriate department associate(s) so that projects are
completed in a timely and efficient manner.
• Identifies, acquires, and ensures the availability of materials supplies.
• Maintains records related to production data and performance including volume produced.
• Coordinates production and shipping activities, resolves issues and delays through
collaboration with fellow associates, vendors, and customers.
• Revises production schedules to address issues such as labor, material shortages, backlogs, or
design changes.

• Daily communication with all Foreman to ensure jobs are on schedule, Inspected and ready for shipment.
• Transmit EDI
• Downloading schedules for Automotive Customers from the Customers website.
• Expedite and track orders as needed.

Experience:
• Requires: 1+ years proven successful customer service and production control.

EQUAL OPPORTUNITY EMPLOYER:

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ProfessionalStaffing@surgestaffing.com.

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