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Guest Services Specialist
1 month ago
The San Francisco office of Alston & Bird has a fantastic opportunity for a Guest Services Specialist to join our team. Our Guest Services Specialists provide the highest level of service and exhibit A&B's high standards of excellence to all our internal and external clients.
A Guest Services Specialist is a good steward of the Firm's TOP ECHELON service culture which the Firm relies on to deliver the highest value to our clients. TOP ECHELON is a distinguishable brand of service that extends beyond the norm and empowers us to exceed internal and external client expectations.
The required office hours for this position are 8:00 am – 4:30 pm daily.
Key Responsibilities:- Greet and receive customers in a consistently warm and sincere manner incorporating key hospitality concepts to ensure a memorable and professional experience for all guests.
- Provide responsive, personalized telephone service to all Firm business calls in a calm, friendly, and caring manner.
- Serve as client liaison between other departments and personnel within the firm and building operations to address client requests/needs quickly and efficiently.
- Provide services for meetings and events in reservation system to include room set-up, food & beverage, staffing and furniture inventory.
- Act as visiting attorney's concierge by submitting and communicating Red Carpet requests, providing access card distribution and tracking, security clearance, floor maps, office resources and general directions in the local area.
- Previous experience of 5 or more years in the hospitality industry.
- Proficiency in Microsoft Outlook and Microsoft Teams is necessary.
- Proficiency in Microsoft Word and Excel is necessary.
- Excellent written and oral communication skills.
- Positive interpersonal and customer service skills.
- Basic experience with audio visual equipment.
- ServSafe Manager and ServSafe Alcohol certifications in accordance with state law.
- Substantial movements of the wrists, hands, fingers and legs.
- Reaching above head, crouching and kneeling to gain access to food and bar supplies and equipment.
- Ability to remain standing and walk around during normal work shift for about six or seven hours each day.
- Ability to push catering carts loaded with chafing dishes filled with food, china, glassware, silverware, flowers, or bar supplies weighing about 50-60 lbs.
This position requires working knowledge of basic technology equipment functionality in conference rooms/floors and ability to perform tasks requiring manual dexterity, such as typing, handling paper documents, and operating office equipment. The salary range for this position is $55,000-$70,000.
