Guest Services Specialist

4 weeks ago

San Francisco, California, United States Alston & Bird's Full time
THE FIRM

At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized for Fortune magazine's "100 Best Companies to Work For" for 25 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success.

JOB DESCRIPTION

The San Francisco office of Alston & Bird has a fantastic opportunity for a Guest Services Specialist to join our team Our Guest Services Specialists provide the highest level of service and exhibit A&B's high standards of excellence to all our internal and external clients. The Guest Services Specialist should have work experience in administrative skills and general office operations. Under direction of the Office Administrator, the Guest Services Specialist will efficiently coordinate all services related to visitor experience, Firm business calls, internal reservation system, food & beverage amenities, and emergency medical response by being professional, caring, resourceful and motivated.

A Guest Services Specialist is a good steward of the Firm's TOP ECHELON service culture which the Firm relies on to deliver the highest value to our clients. TOP ECHELON is a distinguishable brand of service that extends beyond the norm and empowers us to exceed internal and external client expectations. The required office hours for this position are 8:00 am - 4:30 pm daily.

ESSENTIAL DUTIES
  • Greet and receive customers in a consistently warm and sincere manner incorporating key hospitality concepts to ensure a memorable and professional experience for all guests.
  • Provide responsive, personalized telephone service to all Firm business calls in a calm, friendly, and caring manner.
  • Extensive knowledge of firm's telephone system, reservation system, and office buildings visitor management / guest badging system.
  • Serve as client liaison between other departments and personnel within the firm and building operations to address client requests/needs quickly and efficiently.
  • Provide services for meetings and events in reservation system to include room set-up, food & beverage, staffing and furniture inventory.
  • Act as visiting attorney's concierge by submitting and communicating Red Carpet requests, providing access card distribution and tracking, security clearance, floor maps, office resources and general directions in the local area.
  • Coordinate and distribute daily vitals information via email for which attorneys, staff, and internal visitors can rely on for office information.
  • Coordinate office facilities and maintenance requests.
    • Maintain breakroom supplies and equipment for in office.
    • Provide general administrative support to Office Administrator and attorneys such as processing invoices, receipts, internal office moves access card management, and hire departure assistance etc.
      • Serve as a resource for inquiries about the Firm.
      • Serve as a liaison between First Responders and Firm Medical Response Team for emergency medical calls.
      • Working knowledge of basic technology equipment functionality in conference rooms/floors.
      • Ensure food safety practices are being followed in accordance with the California Department of Public Health for all meetings and events.
      • Ability to provide overtime support as the business needs require, sometimes with little notice.
      • Perform other related duties as assigned.
SKILLS NEEDED TO BE SUCCESSFUL

Organizational and Task Management
  • Ability to organize work in a manner that facilitates timely and efficient completion of assigned tasks.
  • Ability to discern and reconcile competing priorities, manage multiple tasks or assignments, and complete assignments within established deadlines.
  • Ability to learn rapidly and adapt quickly to changing situations with minimal planning/information.
  • Ability to maintain required ServSafe Certification(s) and ServSafe Alcohol associated with food and alcohol service.
  • Proficiency with firm issued mobile device, to be utilized during workday and on person, always functioning while in office.
  • Ability to resolve issues quickly and efficiently without disrupting client progress.
Communication and Listening Skills
  • Strong command of the English language, both verbal and written.
  • Ability to communicate Firm, Administrative Support Services, and Conference Center Standards outlined in the Firm Manual and ABnet Private Site to colleagues, clients and other individuals.
  • Ability to effectively utilize verbal and written communication with colleagues, clients, and other individuals.
  • Ability to convey information clearly and accurately in a professional and respectful tone with colleagues, clients, and others.
Performance Standards
  • Brand Image - Maintain a positive perspective about Alston & Bird, your work responsibilities, and the competencies of the Conference Services department in both good and challenging times.
  • Space Standards - Maintain and follow all operational standards associated with but not limited to Conference Rooms, Breakrooms, Red Carpet Service, Touchdown Rooms, Telephone Rooms, Visiting Attorney Offices, Common Areas and Conference Center.
  • Event Service Standards - Understand and execute Alston & Bird Event Service Standards for dinner service and receptions outlined on the ABNet Private Site.
EDUCATION AND EXPERIENCE
  • Previous experience of 5 or more years in the hospitality industry.
  • Proficiency in Microsoft Outlook and Microsoft Teams is necessary.
  • Proficiency in Microsoft Word and Excel is necessary.
  • Excellent written and oral communication skills.
  • Positive interpersonal and customer service skills.
  • Basic experience with audio visual equipment.
  • ServSafe Manager and ServSafe Alcohol certifications in accordance with state law
  • High school diploma or GED equivalent required. B.A. or Associates degree preferred.
PHYSICAL EFFORT
  • Substantial movements of the wrists, hands, fingers and legs.
  • Reaching above head, crouching and kneeling to gain access to food and bar supplies and equipment.
  • Ability to remain standing and walk around during normal work shift for about six or seven hours each day.
  • Ability to walk up and down stairs if necessary.
  • Ability to push catering carts loaded with chafing dishes filled with food, china, glassware, silverware, flowers, or bar supplies weighing about 50-60 lbs.
  • Ability to lift chafing dishes filled with food weighing about 30 lbs. or boxes of wine and alcoholic beverages and subsequently to lift them 40" high to set them on buffets or bars.
  • Talking - expressing or exchanging ideas by means of spoken word. Ability to convey detailed or important spoken instructions to other workers accurately.
  • Hearing - ability to receive detailed information through oral communication.
The salary range for this position in California is $55,000-$70,000 and represents the firm's good faith minimum and maximum range for this role at the time of posting. The actual salary offered will be dependent on various factors, including but not limited to, the candidate's experience, education, relevant certifications, geographic location, market demands, and specific business needs. Generally, candidates are considered for the higher end of the salary range when they bring the requisite level of experience and expertise to the role.

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned, and requirements may vary from time to time.

Professional business references and a background screening will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact garett.bechdolt@alston.com.

Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.

  • Hospitality Security Specialist

    2 days ago

    San Francisco, California, United States Guest Services Full time

    This position is ideal for individuals who enjoy working in a fast-paced environment and are comfortable working independently. As a Big Sur Lodge Attendant, you will be responsible for providing exceptional customer service to our guests while maintaining the cleanliness and security of our hotel and its surroundings.Provide security and maintenance...

  • Business Support Specialist

    6 days ago

    San Francisco, California, United States Guest Services Full time

    About the CompanyGuest Services is a leading provider of hospitality management services, operating across a range of sectors, including luxury communities, hotels, resorts, and national parks.Key Responsibilities:Team Support: Provide administrative support to the hospitality operations team, ensuring seamless day-to-day activities.Communication:...

  • Night Porter-Big Sur Position

    2 days ago

    San Francisco, California, United States Guest Services Full time

    Our overnight security team provides a secure and clean environment for our guests and employees. This includes maintaining the cleanliness of all lobby and kitchen areas, including floors, prep areas, hoods, ovens, ranges, garbage cans, and walk-in coolers. The ideal candidate will be able to work independently with little supervision, using a checklist to...

  • Night Porter- Big Sur

    3 days ago

    San Francisco, California, United States Guest Services Full time

    Compensation Amount: 19.00 USD Hourly Job Summary: Provide overnight security and maintain cleanliness of all lobby and kitchen areas overnight including floors, prep areas, hoods, ovens, ranges, garbage cans, and walk-in coolers. Deep clean all areas to be ready for the next day's service. Provide friendly and efficient service to guests, including checking...

  • Guest Experience Specialist

    7 days ago

    San Francisco, California, United States Mendocino Farms Full time

    Mendocino Farms is a restaurant that prides itself on its commitment to quality and customer satisfaction.We're looking for a Guest Experience Specialist to join our team. As a Guest Experience Specialist, you'll be responsible for creating a welcoming atmosphere for our guests, taking orders, and providing exceptional customer service.We offer a...

  • Culinary Team Member

    4 days ago

    San Francisco, California, United States Guest Services Full time

    Founded in 1917, Guest Services has established itself as a leading hospitality management company and National Park Service concessionaire in the United States. Our commitment to providing exceptional services spans across diverse client sites, including luxury communities, hotels, resorts, government and business dining facilities, full-service...

  • Relief Guest Services Specialist

    3 weeks ago

    San Francisco, California, United States Communityforwardsf Full time

    Job Title: Relief Guest Services SpecialistProgram: All CFSF programsLocation: 1171 Mission St., 1049 Howard St., 211 13th St, 425 Eddy St., 373 Ellis St.Reports To: Assistant Managers, Deputy DirectorsStatus: Non-exempt, Non-unionWage: $22.00/hourHours: VariedJOB SUMMARY:Guest Services Specialists provide culturally appropriate, trauma-informed services to...

  • Relief Guest Services Specialist

    3 weeks ago

    San Francisco, California, United States Community Forward SF Full time

    Job Title: Relief Guest Services Specialist Program: All CFSF programs Location: 1171 Mission St., 1049 Howard St., 211 13th St, 425 Eddy St., 373 Ellis St. Reports To: Assistant Managers, Deputy Directors Status: Non-exempt, Non-union Wage: $22.00/hour Hours: Varied JOB SUMMARY: Guest Services Specialists provide culturally appropriate, trauma-informed...

  • Relief Guest Services Specialist

    3 days ago

    San Francisco, California, United States Communityforwardsf Full time

    Job Title: Relief Guest Services SpecialistProgram: All CFSF programsLocation: 1171 Mission St., 1049 Howard St., 211 13th St, 425 Eddy St., 373 Ellis St.Reports To: Assistant Managers, Deputy DirectorsStatus: Non-exempt, Non-unionWage: $22.00/hourHours: VariedJOB SUMMARY:Guest Services Specialists provide culturally appropriate, trauma-informed services to...

  • Relief Guest Services Specialist

    3 days ago

    San Francisco, California, United States Community Forward SF Part time

    Job Description Job Description  Job Title: Relief Guest Services Specialist Program: All CFSF programs Location: 1171 Mission St., 1049 Howard St., 211 13th St, 425 Eddy St., 373 Ellis St. Reports To: Assistant Managers, Deputy DirectorsStatus:  Non-exempt, Non-unionWage: $22.00/hour Hours: Varied JOB SUMMARY:Guest Services Specialists provide...

  • Prep Cook

    3 weeks ago

    San Francisco, California, United States Guest Services Full time

    Compensation Amount: 18.00 USD Hourly Job Summary: The Prep Cook assists the Cook by preparing ingredients, keeping the kitchen clean and orderly, and by performing some of the simpler cooking functions as assigned according to the menu. Job Description: ESSENTIAL FUNCTIONS Prepare and cook food items according to recipes, daily menus and supervisor's...

  • Administrative Assistant- Big Sur

    6 days ago

    San Francisco, California, United States Guest Services Full time

    Compensation Amount: 21.00 USD Hourly Job Summary: The Administrative Assistant is the first point of contact at the unit, and is responsible for the administrative tasks assigned to support the unit. The hourly wage is positioned within the range of $21.00 to $23.00, contingent upon your qualifications and experience. Job Description: ESSENTIAL FUNCTIONS...

  • Administrative Coordinator

    6 days ago

    San Francisco, California, United States Guest Services Full time

    Job OverviewWe are seeking a highly skilled Administrative Coordinator to join our team at Guest Services. This role will provide administrative support to our hospitality operations, ensuring seamless day-to-day activities.Key Responsibilities:Daily Sales Reports: Prepare and submit accurate sales reports on a daily basis.Financial Management: Handle...

  • Sales and Marketing Associate

    6 days ago

    San Francisco, California, United States Guest Services Full time

    About the RoleWe are seeking a highly motivated Sales and Marketing Associate to join our team at Guest Services. In this role, you will assist with sales and marketing efforts, including preparing promotional materials and coordinating events.Key Responsibilities:Sales Strategy: Develop and implement effective sales strategies to drive revenue...

  • Guest Services

    4 days ago

    San Francisco, California, United States Travel + Leisure Co Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more...

  • Guest Room Maintenance Specialist

    6 days ago

    San Francisco, California, United States Marriott International Inc Full time

    Job DetailsAs a Guest Room Maintenance Specialist at Marriott International Inc, you will be responsible for maintaining the cleanliness and organization of guest rooms, as well as providing exceptional customer service.Main DutiesClean bathrooms, remove trash, dirty linen, and room service items.Maintain the confidentiality of proprietary information and...

  • Guest Services Representative

    4 weeks ago

    San Francisco, California, United States Omni Hotels Full time

    Location: San Francisco Hotel Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams....

  • Hospitality Operations Assistant

    6 days ago

    San Francisco, California, United States Guest Services Full time

    Job SummaryThe Hospitality Operations Assistant plays a critical role in supporting our hospitality operations, ensuring that all aspects of our business run smoothly and efficiently.Key Responsibilities:Front Desk Operations: Manage front desk operations, including answering phones, handling guest inquiries, and resolving issues.Inventory Management:...

  • Guest Services Representative

    21 hours ago

    San Francisco, California, United States Sonesta International Hotels Full time

    Key Responsibilities and ChallengesAs a Front Desk Agent at Sonesta International Hotels, you will be responsible for providing world-class service to guests, processing cash and credit card transactions, and representing the brand with professionalism and enthusiasm. Key challenges include:Main Responsibilities:Delivering exceptional guest experiences,...

  • Guest Services Representative

    2 days ago

    San Francisco, California, United States Noble House Hotels & Resorts Full time

    Become a Guest Services Representative with UsWe are looking for a dedicated and results-driven individual to join our team as a Guest Services Representative. This role will provide an excellent opportunity to work in a fast-paced environment and deliver exceptional service to our guests.About the Role:The successful candidate will be responsible for...