Manager, Revenue Operations

Company overview: TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. As part of our Revenue Accounting organization, the Manager, Revenue Operations, will be responsible for overseeing all aspects of revenue operations for the team, including timely order processing, revenue accounting and reporting. This role serves as a key role withing the team, providing leadership and guidance on review of customer contracts and revenue accounting best practices while maintaining strong financial controls and supporting the company's revenue operational objectives. The Manager will lead a small team of professionals, drive process improvements, and collaborate cross-functionally to optimize revenue operations and analysis. Responsibilities: • Review customer contracts and document key terms for revenue recognition • Ownership of monthly/quarterly close process for all revenue and reporting requirements, working closely with accounting team • Prepare and maintain management metrics reports such as ARR, Snapshot report, renewal rates, customer counts, and churn/expansion • Update and maintain deferred revenue waterfall including detailed revenue amortization by customer • Balance sheet reconciliations for deferred revenue accounts • Key member of team that determines revenue operations process improvements and leads effort to create detail process documents • Work with Deal Desk on various transactions and customer requests, ensuring accurate revenue recognition and compliance with company policies • Participate in financial statement audits and lead preparation of audit deliverables and requests and respond to audit inquiries related to customer contracts and revenue • Collaborate with Sales and Professional Services teams to implement best practices and long-term business system automation projects • Participate in processing of variable fee revenue calculations and reporting • Research new revenue recognition requirements and recommend related accounting • Collaborate with cross-functional teams (Finance, Sales, Legal, Deal Desk and Operations) to resolve order reviews and processing • Ensure compliance with company policies, contractual obligations, and regulatory requirements. • Drive process improvement initiatives to enhance efficiency and reduce errors in billing workflows. • Train, mentor, and evaluate team members to maintain high performance and professional development. • Support the Director of Revenue and Controller in revenue accounting, operations analysis and strategic process improvements Qualifications: • Bachelor's degree in Accounting • 5+ years of related experience within revenue operations in SaaS required, with at least 2 years in a supervisory or managerial role. • Strong knowledge of ERP platforms, ASC606 revenue recognition and order to cash best practices. • Understanding of Generally Accepted Accounting Principles (GAAP) required. • Excellent analytical, problem-solving skills and strategic mindset. • Proficiency in MS Excel and financial reporting tools. • Strong leadership and team management capabilities. • Excellent attention to detail, time management/prioritization skills, and analytical ability. • Strong written, verbal, and interpersonal communication skills/ (internally and externally) • Ability to manage multiple priorities and meet deadlines in a fast-paced environment. • NetSuite and Salesforce experience a plus TraceLink is committed to providing competitive compensation and benefits to all employees. This is the estimated base salary range for this role and should serve only as a guide. Final compensation offered may vary based on a variety of factors including but not limited to experience level, fit for the role, skills, domain knowledge, internal equity, budget, and location. US Pay Range $107,226.26-$137,297.97 USD Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.