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Billing & Dispute Analyst

4 months ago

Westfield, United States LEDVANCE Full time

With subsidiaries in more than 50 countries and business activities in over 150 countries, LEDVANCE is one of the world's leading general lighting companies for professional customers and end-consumers. Own product brand LEDVANCE stands for innovative luminaires, smart lighting solution as well as electronic components.


One of the world's leaders in general lighting for lighting professionals as well as end users, offering:

  • A broad variety of LED luminaires
  • Advanced LED lamp
  • Intelligent, networked Smart Home & Smart Building solutions
  • Traditional light sources


Emerged from the general lighting business of OSRAM, now owned by Chinese lighting company MLS Co., LTD. (MLS)

  • Decades of experience in the general lighting market
  • Powerful sales & logistics network globally
  • Long-standing customer relationships
  • Strong research & development capabilities


The Role

This role will report directly into the Disputes Resolution Team Manager.


Responsibilities include (but not limited to):

  • Research and resolve channel deductions
  • Work with external customers regarding deductions, chargeback letters or billing issues
  • Work with sales team to resolve pricing issues and unresolvable deductions/chargebacks
  • Research billing problems in SAP and Salesforce
  • Process ICRs (invoice correct forms), cancel/rebills and DWOs (discretionary write-off)
  • Monthly Consignment reporting and analysis
  • Monthly NAFN reporting and analysis
  • SAP S4Hana and Salesforce testing support
  • Maintain documentation and procedures for areas of responsibility
  • Assist department manager with job related audit requests
  • Ad hoc requests to support the business as required


Individual Requirements

  • Bachelor’s degree, with 2 years business experience, accounting preferred
  • SAP, Excel, and Salesforce experience preferred
  • Ability to present and communicate effectively to internal departments and external customers
  • Other: Excellent communication, analytical and conceptual thinking, confident, customer service orientated, organizational awareness & commitment, ability to deliver in fast-paced environment…


Additional:

  • Two positions are available; one for the trade sales channel and one for the retail sales channel.
  • Relocation and/or work sponsorship are not available with this position.
  • The role is Monday - Friday, business hours with a minimum of 2 days in-office required.
  • Position is eligible for the LEDVANCE employee referral program.