Client Success Associate

Client Success AssociateArrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply todayThis role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Client Success. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.What You'll DoManage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall executionFocus on accuracy and timeliness while building loads for our customer account(s)Obtain pickup and delivery appointments from the shippers and consignees within your customer's networkDeliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updatesCommunicate with customer contacts proactively when a shipment will be delayedDeveloping TasksUnderstand the Customer's committed lanes and when to accept or reject loads being tendered by the customerEstablish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunitiesConsistently working towards expanding your relationship with your customer contacts by delivering timely and professional communicationWork with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer serviceDetermine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible ratePrioritize exceptions by working with the Carrier team to provide timely updates to customersProactively work with management to determine any potential concerns for aging for your customerQualificationsBachelor's degree in a relevant field of study preferredProven demonstration of commitment and work ethic in a school or work settingFast-paced and able to multitask in a high-pressure environmentPolished communicator with exceptional interpersonal skills, both verbal & writtenAble to take verbal/written instruction and execute with confidenceThe Perks of Working With UsTake advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.Invest in your future with our matching 401(k) program.Build relationships and take part in learning opportunities through our Employee Resource Groups.Enjoy office wide engagement activities, team events, happy hours and moreLeave the suit and tie at home; our dress code is casual.Work in the heart of downtown Chicago, ILTake advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.Maximize your wellness with free counseling sessions through our Employee Assistance ProgramTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.Receive 100% paid parental leave when you become a new parent.Get paid to work with your friends through our Referral ProgramGet relocation assistance If you are not local to the area, we offer relocation packages.$25 - $25 an hourThe hourly rate for this position is $25.00/hour, plus eligibility for bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.When we say "award-winning culture," we mean it. We've been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we're not in it for the trophies. We're committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.