Associate Client Success Partner
4 weeks ago
Associate Client Success PartnerWe are looking for an Associate Client Success Partner to develop and nurture meaningful connections with our clients to build strong, long-lasting client relationships. This position emphasizes account management with a strong focus on client retention and driving referrals. This role requires strong interpersonal skills, a customer-first mindset, and the ability to work collaboratively with cross-functional teams to provide timely and effective solutions.This is a hybrid position 4x/week in our Royal Oak, MI or Chicago, IL office.Essential Functions:Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered.Develop and implement strategies to generate referrals from satisfied clientsIdentify opportunities to upsell additional products or services to existing clients based on their needs and preferencesProvide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approachCollaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutionsCommunicate technical concepts and solutions to non-technical users, building their understanding and confidence in the systemQualifications:Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.1+ years of restaurant experience is highly preferred6+ months of experience in restaurant implementation or support preferredGeneral knowledge of restaurant operations3+ years of experience working in a Customer Service SupportSpotOn Restaurant POS experience is a huge plusBenefits:At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:Medical, Dental and Vision Insurance401k with company matchRSUsPaid vacation, 10 company holidays, sick time, and volunteer time offEmployee Resource Groups to build community and inclusion at workMonthly cell phone and internet stipendTuition reimbursement for up to $2,000 per calendar year to assist with your professional developmentCompensation:Our base pay ranges from $53,000 - $63,000 for this position. Offers will be reflective of the candidates location and experience.Please note the salary range listed is just one component of a competitive compensation package which includes a company stock planOffers will be reflective of the candidate's location and experience.SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.
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Partner Success Associate Principal
4 weeks ago
Chicago, United States via.com Full timeVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Partner Success Associate Principal, you'll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you'll be...
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Chicago, United States Via Full timePartner Success Associate PrincipalVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint we've got huge goals.As a Partner Success Associate Principal, you'll be the face and voice of Via for our partners both internally and externally. In...
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Chicago, Illinois, United States Mintel Full time $72,000 - $90,000 per yearAs a Client Success Manager on our Strategic Partner Accounts team, you play a pivotal role in driving the success of our Global Growth portfolio. You will be responsible for providing proactive, high-touch service and engagement to a select group of our most prestigious, high-spending clients, ensuring their ongoing satisfaction and success.In this...
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Client Success Associate
3 weeks ago
Chicago, United States Arrive Logistics Full timeClient Success AssociateArrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an...
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Associate Client Success Manager
3 weeks ago
Chicago, United States Intelligent Medical Objects Full timeAs an Associate Client Success Manager at IMO Health, you will help support our provider clients, including hospitals and healthcare systems. Your focus will be on building positive relationships, helping clients use our terminology and data quality solutions effectively, and providing guidance.By understanding each client’s needs, you will assist them in...
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Client Success Associate
2 weeks ago
Chicago, IL, United States Arrive Logistics Full timeWho We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning...
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Client Success Associate
7 days ago
Chicago, IL, United States Arrive Logistics Full timeWho We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning...
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Client Success Manager
4 weeks ago
Chicago, United States Chicago Staffing Full timeClient Success ManagerThe Client Success Manager is a consultative digital marketing lead for Nexstar's largest strategic advertisers. The CSM partners with the Media Strategy team on pre-sale client pitches, then collaborates with Sales on successful post-sale client management and flawless campaign activation. The CSM serves as the strategic lead on their...
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Client Partner
3 days ago
Chicago, IL, United States Viant Full timeAbout Viant Viant Technology Inc. (NASDAQ: DSP) is a leader in AI-powered programmatic advertising, dedicated to driving innovation in digital marketing. Our omnichannel platform built for CTV allows marketers to plan, execute and measure their campaigns with unmatched precision and efficiency. With the launch of ViantAI, Viant is building the future of...
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Client Partner
3 days ago
Chicago, IL, United States Viant Full timeAbout Viant Viant Technology Inc. (NASDAQ: DSP) is a leader in AI-powered programmatic advertising, dedicated to driving innovation in digital marketing. Our omnichannel platform built for CTV allows marketers to plan, execute and measure their campaigns with unmatched precision and efficiency. With the launch of ViantAI, Viant is building the future of...
