IT Support Specialist

Year Round Classic, consistent quality from a winning team Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: This is not your typical call center help desk role. As an IT Support Specialist at Deer Valley, you'll enjoy a dynamic environment that includes sunshine, snowstorms, skiing, and screens. You'll support a wide range of technologies-from RFID ski gates and credit card gateways to SQL clusters and digital signage. This role is the first line of triage for helpdesk support and transitions into project-based work during quieter periods. The ideal candidate is curious, adaptable, and eager to learn about all aspects of our IT operations. RESPONSIBILITIES: Technical Support & Troubleshooting Serve as the first point of contact for helpdesk support requests; triage and resolve issues efficiently with detailed documentation. Support, configure, and maintain Windows, macOS, Android, iOS, and Linux devices. Troubleshoot and resolve issues across a wide range of systems including RFID gates, webcams, business applications, and network infrastructure. Provide empathetic, clear communication to end users with varying levels of technical knowledge. Infrastructure & Systems Maintenance Perform low-voltage wiring, including network cable termination and fiber splicing. Relocate and reconfigure hardware with attention to cable management and workspace organization. Assist with data center hardware, cabling, and power management. Support enterprise systems including Active Directory, file services, and Microsoft 365. Collaboration & Project Work Collaborate with internal teams and external vendors to resolve complex issues. Participate in project-based work during low-volume support periods. Contribute to continuous improvement initiatives and documentation. Environment & Availability Work in both indoor and outdoor environments, including variable mountain weather conditions. Ability to ski or travel between resort locations as needed. Participate in on-call rotations; weekend and holiday availability required. QUALIFICATIONS: Strong customer service and communication skills. Ability to work independently and prioritize tasks in a fast-paced environment. Willingness to work outdoors in variable mountain weather conditions. Ability to ski or travel between resort locations as needed. Experience supporting Windows and Mac systems in an Active Directory environment. Familiarity with Microsoft 365 (Teams, SharePoint, Outlook, etc.). Basic understanding of networking concepts including Wi-Fi, switching, and cabling. Experience with data center hardware, cabling, and power management. Ability to explain technical concepts to non-technical users. Preferred Qualifications Associate degree in a technical field or equivalent work experience. CompTIA A+ Certification or similar. Working Conditions Environment: Indoor and outdoor work in a mountain resort setting. Physical Requirements: Must be able to lift and move equipment, ski or travel between resort locations, and work in varying weather conditions. Deer Valley Resort is an Equal Opportunity Employer.