Support Specialist

2 weeks ago

Park City, UT, United States via.com Full time

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You'll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.

**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role include 5:00AM-3:00PM, 10:00AM-8:00PM, and 3:00PM-1:00AM.**

What You'll Do:

  • Serve as the front line, supporting our driver-partners
  • Thrive in a fast-paced environment tackling an array of customer issues
  • Become an expert on our services and spread the love of Via everywhere
  • Deliver above-and-beyond customer service to our riders
  • Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experience
  • Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams
Who You Are:
  • Clear communicator, good listener, with excellent reading comprehension and writing skills
  • Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
  • A well-rounded team player who takes ownership of (and pride in) your work
  • Dynamic; willing to wear multiple hats and work on projects of all types
  • You take initiative to solve problems and get the job done
  • Empathetic and have the ability to put yourself in the customer's shoes
  • Intellectually curious, and a willingness to embrace the uncertain
  • General awesomeness and a sense of humor
  • Fluency in English is a must, and Spanish is a plus
Compensation:
  • Final pay will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Hourly wage starting at $23.00/hr
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching
Benefits:
  • Fuel costs reimbursed for those commuting into our office in Summit County, Utah
  • Employer-subsidized health, vision, and dental insurance
  • Employer-subsidized life insurance
  • Employer-subsidized short and long-term disability insurance
  • A generous paid-time-off package
  • Reimbursement for winter tires paid at the end of winter season


We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.

  • Digital Support Specialist

    6 days ago

    Salt Lake City, UT, United States Utah First Credit Union Full time

    Digital Support Specialist Utah First Credit Union is seeking to add a full-time (40-hours a week) Digital Support Specialist to the team at our downtown Salt Lake City, UT office. This individual provides exceptional service and strives to improve our customers' financial lives by cross-selling products and services as well as producing loans. The schedule...

  • Product Support Specialist

    6 days ago

    Salt Lake City, UT, United States Frazil Full time

    Product Support SpecialistDepartment: Technology Employment Type: Full Time Location: Salt Lake City, Utah Compensation: $50,000 - $55,000 / year DescriptionPosition Overview Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, Frazil Energy, and Café Tango! We are a growing, high-performance...

  • Product Support Specialist

    1 week ago

    Salt Lake City, UT, United States Frazil Full time

    Product Support SpecialistDepartment: Technology Employment Type: Full Time Location: Salt Lake City, Utah Compensation: $50,000 - $55,000 / year DescriptionPosition Overview Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, Frazil Energy, and Café Tango! We are a growing, high-performance...

  • Product Support Specialist

    2 days ago

    Salt Lake City, UT, United States Frazil Full time

    Product Support SpecialistDepartment: Technology Employment Type: Full Time Location: Salt Lake City, Utah Compensation: $50,000 - $55,000 / year DescriptionPosition Overview Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, Frazil Energy, and Café Tango! We are a growing, high-performance...

  • Launch Support Specialist

    6 days ago

    Salt Lake City, UT, United States Nuvia Dental Implant Center Full time

    Role Overview: The Launch Support Specialist at Nuvia Dental Implant Center plays a critical role in supporting the successful opening of new centers nationwide. This position requires working with the Launch Manager to help coordinate the logistical, technological, and operational setup of each new location. The ideal candidate is a Dental Assistant with...

  • Product Support Specialist

    1 week ago

    Salt Lake City, UT, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual...

  • Support Specialist

    1 week ago

    Salt Lake City, UT, United States PATTERSON TECHNOLOGY CENTER Full time

    The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type...

  • Support Specialist

    2 weeks ago

    Salt Lake City, UT, United States PATTERSON TECHNOLOGY CENTER Full time

    The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type...

  • Support Specialist

    2 weeks ago

    Salt Lake City, UT, United States PATTERSON TECHNOLOGY CENTER Full time

    The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type...

  • Support Specialist

    7 days ago

    Salt Lake City, UT, United States Patterson Companies Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...