Call Center Customer Care Team

2 days ago

Meridian, United States Norco, Inc Full time
Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 80 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to join our Customer Care team, a part of Norco's Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller. Main responsibilities of the position include:
  • Manage inbound calls in an efficient and timely manner
  • Identify needs, clarify information, and provide timely customer solutions
  • Educate customers on options for diverse medical products and services
  • Follow proven processes and best practices to resolve customer inquiries
  • Support community agencies in the continuity of care as their patients transition their healthcare
  • Lead customers through shipping and billing inquiries
  • Document customer conversations and interactions in a comprehensive, thorough manner

Qualifications

While comprehensive hands on training is provided, some of the skills we value include a variety of the following:
  • Strong phone and verbal communication skills supported by active listening skills
  • Sense of urgency, professionalism, and proven time management skills
  • Confident and engaging in their work with other employees and customers
  • Sound decision-making abilities
  • Ability to multi-task, set priorities, and manage time effectively
  • Possess fundamental typing and computer skills
  • Accurately enter data into custom software and Microsoft Office 365 applications

Additional consideration given to candidates with the following work experience(s):
  • Entry-level healthcare
  • Contact/call center experience
  • Retail sales experience

Additional Information

Norco offers competitive compensation and a comprehensive benefit package, including:
  • Employee Stock Ownership Plan (ESOP) - Take ownership in the company you work for.
  • Health, Vision and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employees by Norco
  • 401(k) with Employer Matching
  • Employee Tuition Reimbursement
  • Wellness Program
  • Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a drug-free workplace

  • Call Center Customer Care Team

    1 week ago

    Meridian, United States Norco, Inc Full time

    Company DescriptionFounded in 1948, Norco is headquartered in Boise, Idaho and has more than 80 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among...

  • Call Center Customer Care Team

    5 days ago

    Meridian, United States Norco, Inc. Full time

    Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 80 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be...

  • Call Center Customer Care Team

    6 months ago

    Meridian, United States Norco, Inc. Full time

    Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 80 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be...

  • Call Center

    1 month ago

    Meridian, United States Volt Workforce Solution Full time

    Job DescriptionJob DescriptionCome create your career with Volt. Volt is looking for an On-site Customer Service Rep. for a well-known Healthcare facility in Meridian, ID.This is a seasonal position As an On-site Customer Service Rep, you will:High comfort level receiving/making calls and following a call scriptPrevious experience in contact/call center,...

  • Trainer I

    4 weeks ago

    Meridian, United States iQor Full time

    Job Summary: Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needsResponsibilities: Partners with department leaders to identify training needs for new hires and existing employeesPartners with...

  • Guitar Center Technician

    3 weeks ago

    Meridian, Idaho, United States Guitar Center Full time

    Customer-Centric Guitar Repair Technician OpportunityWe are seeking an experienced and skilled Guitar Repair Technician to join our team at Guitar Center. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences by providing expert repair services on customer-owned instruments.Compensation:...

  • Guitar Center | Luthier

    3 weeks ago

    meridian, United States Guitar Center Full time

    Luthier - Guitar Center at Guitar Center summary: As a Luthier at Guitar Center, you will provide maintenance and repair services on customer-owned instruments while ensuring a positive customer experience. The role requires a skilled understanding of guitar repairs, a customer-focused mindset, and the ability to connect meaningfully with clients. Guitar...

  • Luthier - Guitar Center

    1 month ago

    meridian, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $24.00/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Guitar Center | Guitar Technician

    3 weeks ago

    meridian, United States Guitar Center Full time

    Guitar Technician - Guitar Center at Guitar Center summary: As a Guitar Technician at Guitar Center, you will be responsible for providing maintenance and repair services on customer-owned instruments while ensuring a superior customer experience. The role requires a strong customer focus, initiative in identifying issues, and the ability to train others...

  • Call Center

    2 months ago

    Meridian, United States Volt Full time

    Come create your career with Volt. Volt is looking for an On-site Customer Service Rep. for a well-known Healthcare facility in Meridian, ID . This is a seasonal position As an On-site Customer Service Rep, you...

  • Guitar Center | Guitar Repair Tech

    3 weeks ago

    meridian, United States Guitar Center Full time

    Guitar Repair Tech - Guitar Center at Guitar Center summary: As a Guitar Repair Technician at Guitar Center, you will provide high-quality maintenance and repair services for customer-owned instruments while ensuring an exceptional customer experience. Your role involves interacting with customers, performing repairs, and maintaining store-owned gear...

  • Guitar Technician

    1 month ago

    meridian, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $24.00/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Guitar Repair Tech

    1 month ago

    meridian, United States Guitar Center Full time

    Pay Rate: $16.00/hr - $24.00/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...

  • Guitar Center | Guitar Technician | meridian, ny

    3 weeks ago

    meridian, United States Guitar Center Full time

    Guitar Technician at Guitar Center summary: As a Guitar Technician at Guitar Center, you will provide maintenance and repair services for customer-owned guitars, ensuring a positive customer experience through high-quality craftsmanship. This position emphasizes customer service, initiative, and the ability to train others on guitar repair techniques and...

  • Sterile Processing Tech

    4 weeks ago

    Meridian, United States Trinity Health Full time

    Employment Type: Part timeShift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Ten Mile...

  • Guitar Center | Guitar Technician

    14 hours ago

    meridian, United States Guitar Center Full time

    Guitar Technician - Base Pay + Commissions at Guitar Center summary: The Guitar Technician at Guitar Center provides expert maintenance and repair services for customer-owned instruments while supporting store inventory. This role emphasizes exceptional customer service, craftsmanship, and the opportunity for personal growth through training and sales...

  • Customer Care Representative

    2 weeks ago

    Meridian, United States CBH Homes Full time

    Team CBH is growing! We are looking for a positive and professional Customer Care Representative to join our team. Are you highly organized and love helping people? Do you have a positive perspective and enjoy working in a fast-paced, dynamic environment? Are you interested in working at a company that was voted 1st in Best Places to Work in Idaho? If you...

  • Customer Care Representative

    4 weeks ago

    Meridian, United States CBH Homes Full time

    Team CBH is growing! We are looking for a positive and professional Customer Care Representative to join our team. Are you highly organized and love helping people? Do you have a positive perspective and enjoy working in a fast-paced, dynamic environment? Are you interested in working at a company that was voted 1st in Best Places to Work in Idaho? If you...

  • Customer Care Representative

    1 week ago

    Meridian, United States CBH Homes Full time

    Team CBH is growing! We are looking for a positive and professional Customer Care Representative to join our team. Are you highly organized and love helping people? Do you have a positive perspective and enjoy working in a fast-paced, dynamic environment? Are you interested in working at a company that was voted 1st in Best Places to Work in Idaho? If you...

  • Guitar Center Instrument Specialist

    3 weeks ago

    Meridian, Idaho, United States Guitar Center Full time

    As a skilled professional, you will be responsible for providing top-notch maintenance and repair services for customer-owned instruments at Guitar Center. With a strong focus on delivering exceptional customer experiences, you will engage with customers while showcasing your craftsmanship in instrument repair.About Guitar CenterGuitar Center is a leading...