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Customer Service Representative

2 months ago

Milwaukee, United States LHH Full time

LHH is searching for a Customer Service Rep on behalf of one of our manufacturing clients in the Milwaukee Area.

Responsibilities:

  • Answer customer phone calls and develop phone quotations relating specifically to the technical area. Typical customer base is end users, distributors or customers.
  • Respond to customer concerns, issues, and questions and enter, route, and expedite orders as needed to ensure timely delivery of the product to customers.
  • Be the subject matter specialist to help the customer to the right product.
  • Receive samples and use measuring tools to gather dimensions and document. Quote customers on samples received that have been identified with and/or part numbers.
  • Enter orders from phone calls, turning into orders. Enter sample orders and return samples to the appropriate Customer Service employee to have sample disposed of or shipped back to customer.
  • Enter data into company data base include master maintenance data base such as Customer Documentation and Application database for future reference.
  • Maintain accurate customer records and documentation.
  • Comply with ISO procedures on an ongoing basis.
  • Perform other functions as needed or required to meet goals.

Qualifications:

  • Experience in mechanical/industrial manufacturing preferred
  • Comfortable speaking to customers over phone and via email regarding inquires
  • Proficient in Microsoft Suite including Word, Excel, and Outlook