Automotive Service Advisor

3 days ago

Goodyear, United States Brakes Plus Full time

Automotive Service AdvisorBrakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening new stores in each of these regions while maintaining the family values and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with quality parts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positive experience at Brakes Plus.Job DescriptionThe Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.Primary Responsibilities include (but are not limited to):Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.Creates a highly motivated team environment/climateSupervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignmentsCoaching service department teammates on all operational issuesWorking directly with customers in areas of sales, service, customer opportunities, adjustments, etc.Evaluating performance and productivity of all service department personnelManaging parts inventory and outside purchases, as well as updating and restocking all in-house parts when neededEnsuring store safety, including the use of and maintenance of safety equipmentEnsuring equipment/hardware layout and positioning within the service departmentSupervising shop area, equipment and teammates for compliance with company safety procedureEnsures that proper inspections are being conductedQualificationsWe are looking for:Outstanding leadership and store management skillsAbility to work in a fast-paced work environmentHighly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiencyExcellent verbal and written communicationAbility to develop professional relationships with customers and team membersMinimum of 2 years' experience in a Service Advisor/Writer roleProven track record of exceeding business objectivesAbility to work efficiently both individually and as part of a teamSolid knowledge of basic OSHA lawsValid driver's licenseAdditional InformationAll information will be kept confidential according to EEO guidelines.Work Opportunity Tax Credits Brakes PlusBrakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program.Applicant InstructionsOpen https://tcs.adp.com/mavistacPlease answer each question to complete the voluntary screeningEligible applicants will be asked to Electronically Sign and click Submit to complete the screeningIneligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically sign

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