Senior Principal Architect

2 weeks ago


Durham, United States K&P Full time

About the Role:

We are seeking a highly skilled and motivated Enterprise Architect to join our technology team. This role requires a deep understanding of cloud architecture and platform integrations, particularly with Salesforce and ServiceNow. The ideal candidate will possess significant experience in designing and implementing solutions that enhance business functions and drive operational efficiencies using generative AI.

Key Responsibilities:

  • Design and architect solutions using Salesforce, including its sales, marketing, and service cloud components.
  • Integrate Salesforce with external applications to enhance business processes and functionalities.
  • Develop and maintain a thorough understanding of ServiceNow, including but not limited to CMDB, ITSM, ITOM, ITAM, and employee self-service modules.
  • Enable and leverage generative AI capabilities within ServiceNow to optimize operational efficiencies.
  • Ensure architectural designs adhere to best practices and support the strategic objectives of the organization.
  • Collaborate with IT and business teams to design and implement scalable, high-performing solutions that meet business needs.
  • Provide leadership and guidance in architectural principles, design patterns, and integration strategies.

Required Qualifications:

  • Proven experience as an Enterprise Architect in a complex business environment.
  • In-depth understanding of Salesforce architecture, including sales, marketing, and service cloud design.
  • Expertise in ServiceNow, encompassing CMDB, ITSM, ITOM, ITAM, and generative AI applications.
  • Strong foundation in architectural principles, design patterns, and integration strategies.
  • Salesforce certifications are mandatory.
  • Excellent problem-solving, organizational, and analytical skills.
  • Strong communication and interpersonal skills.

Preferred Qualifications:

  • Experience in a leadership role or in managing cross-functional projects.
  • Familiarity with other CRM and ERP platforms is a plus.
  • Advanced degree in Computer Science, Engineering, or a related field.




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