E-Billing Coordinator

About Ropes & Gray Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms. The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C. The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring. Ropes & Gray is an equal opportunity employer. Overview The E-Billing Coordinator plays a critical role in the revenue cycle of the firm by performing E-Billing assistance on electronically billed matters. The E-billing Coordinator oversees the electronic billing process from start to finish, ensuring accurate and timely invoice submission in compliance with client requirements and guidelines. This role involves but is not limited to, identifying and troubleshooting E-billing issues, maintaining data integrity, collaborating with internal teams and clients to ensure successful billing. Responsibilities The E-Billing Coordinator is responsible for key phases of the e-billing process, including, rate uploads, follow-up on rejected items, and inventory tracking. The role also encompasses process documentation related to specific clients. The role specifically involves the following: E-billing coordination between the firm, the e-billing vendor and the client, including all necessary setups and submission of preliminary data such as timekeeper and matter lists. Accountable for a portfolio of clients and keeps all department spreadsheets and notes up to date. Monthly review of assigned clients in which new timekeepers are identified. Assist with obtaining client approval for these newly assigned timekeepers on a monthly basis. On an annual basis, the E-Billing Coordinator is responsible for the submission of an all inclusive rate card for each of their assigned clients. Maintain the spreadsheets for new timekeepers assigned to each client and add them accordingly in the vendor sites for successful submission of invoices. This also entails maintaining the timekeeper titles on the vendor sites whenever appropriate. May be required to generate LEDES files for those clients who are not electronically submitted but require a LEDES formatted invoice. Help to identify reoccurring violations of client guidelines and alerting appropriate team on action steps. Setting up of cost exceptions Title mapping Reoccurring timekeeper rate reductions Formatting of LEDES file Fully documents all aspects of the e-billing process for each client. Electronically stores all documentation so that it's visible to billing management and staff. Helps to maintain a database of all e-billed clients and their requirements for submission of bills. Also helps to maintain a database where yearly timekeeper rates are stored by client. Utilizes E-billing Hub software or third party e-billing vendor websites to submit e-bills and conduct necessary follow up until invoices are accepted by the client. Keeps invoice statuses current in the HUB; bi-weekly updates required. Reviews e-bills for compliance with client/vendor terms. Fixes errors that will result in delays in uploading or rejection of the bill. Proactively makes recommendations and implements internal process improvements to maximize productivity and workflow in all aspects of the e-billing function. Works with Guidelines team & E-Billing HUB to ensure the proper invoice template is created according to the client/vendor specific guidelines. Works with Pricing team to develop and maintain rate cards for client submission. Engages in team meetings and occasionally presents information to the broader group. Coordinating with Billing & Revenue team on various functions of the E-Billing role. OTHER RESPONSIBILITIES: Participates in firm-wide and departmental projects and initiatives Helps to train new members of the team as necessary Performs other duties as assigned QualificationsEDUCATION, EXPERIENCE AND SKILLS REQUIRED: Associates degree or higher in Business, Accounting or Finance is preferred or equivalent experience One to three years experience with professional services time and billing software Minimum two years experience in a professional services firm, preferably in a Finance department Experience with various electronic billing systems such as Serengeti or CounselLink is preferred Demonstrated proficiency with MS Excel spreadsheets Strong verbal, written, and interpersonal skills ESSENTIAL CAPABILITIES: Demonstrates exemplary customer service Must be a team player with strong interpersonal skills Prioritizes, handles multiple tasks simultaneously and is flexible Has a keen eye for detail and can readily identify issues that will slow a process Demonstrates initiative and a consistent ability to identify and communicate opportunities to improve existing processes Demonstrated analytical skills, critical thinking and ability to spot problem areas and propose solutions Works independently, thorough and follows through on assigned projects and tasks. Not afraid to proactively ask for assistance when needed. Works effectively with multi-office responsibility as well as a culturally and educationally diverse environment Compensation and Total Rewards Package Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity. Boston: $63,700 - $92,350 Chicago: $63,700 - $92,350 New York: $66,700 - $96,700 Working Conditions This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.