Customer Service

Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) RemoteThe Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.A new career powered by you. Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you'll join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being, proudly united as "game-changers."Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.Career growth and personal development. This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this role. As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will:Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical supportProvide inbound customer support using a call flow guide in the customer's preferred languageResolve technical issues related to hardware, software, and client productsTrack, document, and retrieve information in databasesBe an amazing problem-solverMaintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferredDeliver expert customer experienceswith a smile.Your qualifications. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include:The ability to read, write and speak fluently both Spanish and English1+ year of customer service experienceA high school diploma or GEDStrong focus on building customer relationshipsComfortable using and explaining technologyA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-tasking with strong problem solving skillsEagerness to learn new technologiesStrong problem-solving skills with the ability to ask probing questions to come to a resolutionStrong computer navigation skills and PC knowledgeThe availability to work during the hours of operation: 8am-11:30pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule)A desktop or laptop to complete PC and internet testing; A work computer will be providedHigh Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)Must reside in the United States and have a valid U.S. address for residenceWhat's in it for you? One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.Medical, dental, and vision insuranceComprehensive employee assistance program (EAP)401(k) retirement planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay "early," when you want itLucrative employee referral bonus opportunitiesHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more