Reservations Sales Agent
2 weeks ago
Reservations Sales, Vacation Rentals
Sweetgrass Properties – Isle of Palms, SC
Position: Reservations Sales & Vacation Planner
Status: Full Time
Hours: 40 hours/week; Weekends Required
Type of Pay: Salary plus quarterly commission; based upon experience
Location: Partial Work-from-Home; Partial In-Office (Local Residency Required)
We are seeking an enthusiastic, experienced individual to join our reservations team as a sales agent and vacation planner.
Responsibilities
- Answer incoming calls and email inquiries in a timely and courteous manner.
- Provide friendly service and thoroughly communicate detailed, pertinent information to guests and homeowners by answering questions and providing feedback and opinions.
- Become knowledgeable, successfully utilize, and navigate through property management systems and third party channels such as VRBO and Airbnb.
- Sell vacations that meet guests’ needs based upon accommodation inventory available.
- Convert telephone and email inquiries into reservations.
- Utilize Lead Management System for proficient call tracking, guest follow up, and revenue conversion.
- Participate in outbound sales efforts and pre-arrival welcome calls.
- Assist guests with after hour’s check-in procedures and emergency phone calls.
- Submit resort gate passes, maintenance tickets, amenity forms, housekeeping requests and special contracts in an accurate, efficient, and timely manner.
- Communicate guest and property feedback to appropriate parties and assist marketing team with monitoring and responding to online guest reviews.
- Work to build relationships with all Sweetgrass employees by providing support and assistance.
- Navigate challenging conversations and guest rental issues to assist management teams with working toward a satisfactory resolution.
Qualifications
- Weekends required; flexible schedule is a plus.
- High School diploma or equivalent required.
- Knowledge of Lead Management applications, such as NAVIS or Track Pulse, a plus.
- Sales experience in hospitality is preferred.
- Ability to handle challenges or stressful situations in a calm & professional demeanor.
- Ability to multi-task and work in a fast-paced environment.
- Telephone sales experience.
- Excellent customer service skills.
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