ED Treatment Area Coordinator Day Shift 24hrs

2 days ago

Boston, United States Massachusetts General Hospital Full time
GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed. Under the general direction of the ED Administrative Supervisor/Manager, the incumbent coordinates administrative and reception support functions in the Emergency Department. Facilitates communication within and across treatment areas and external Hospital departments. Arrives patients, coordinates arrival to the treatment Areas, monitors patient disposition to aid throughput, facilitates movement to/from test sites and procedure areas. Organizes belongings, paperwork, and transportation for discharge of patients. Triages all telephone calls and responds accordingly. Monitors entrances to secured areas, screens before allowing entry. Must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients' relatives and visitors and directs them to the appropriate individual(s). Effective interpersonal and communication skills are essential. Provides support as needed to all ED staff. Must have excellent customer service and organizational skills. Is expected to train and be competent to cover 7 unique treatment areas with different workflows and requirements. Expected to train and be competent to cover ED Main Desk position. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects, and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. PATIENT ARRIVAL PROCEDURES Performs Patient Arrival. Enters demographic data and obtains medical record number. Arrives patient as unknown if unable to identify. Follows up on identity of unknown patients. Places ID band on patient (or delivers to room at clinician request) and verifies name and date of birth. Redirects accompanying visitors/family to private waiting area while patient gets settled at the direction of clinical staff. Contacts Social Services for Trauma patients whose family has not been notified. Arranges for Emergency Release and pick up of Blood products at direction of clinical staff. Links Arrival to Referral and CMED note. Rooms patient in Epic. Conducts bedside registration interview. (May entail belongings search for ID if patient is acute) Understands process to secure belongings for evidence. PATIENT TRACKING PROCEDURES Reviews treatment area census in Epic frequently, and updates to ensure accuracy. Acts as liaison between clinical staff and transport to ensure timing of transport to test area is appropriate. TREATMENT AREA OPERATIONS PROCEDURES Responds to all Clinician requests for assistance. Refers unresolved requests to Charge for follow up. PATIENT DISCHARGE / TRANSFER / DISMISSAL PROCEDURES Checks safe log, notifies Charge Coordinator, and ensures that valuables are returned to patient prior to departure. Ensures patient belongings are returned to patient if they were secured. TELEPHONE / PAGING / VOALTE PROCEDURES Answers all incoming calls for treatment area. Directs calls or assists callers. Understands protocols related to off scope patients and appropriately directs inquiries. VISITOR ASSISTANCE FUNCTIONS Receives request via intercom for visitor permission from Front Desk Reception. Checks with patient's nurse for permission and relays to Front Desk Reception. PATIENT ON CALL TO OR PROCEDURES Prints additional ID band and delivers to patient room. Secures and documents patient valuable and belongings or arranges for family to take them. SUPPLIES / EQUIPMENT / EOC FUNCTIONS Orders and stocks specified forms and clerical supplies for treatment area. Tracks down and obtains supplies at the request of clinical staff. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.) Ability to handle sensitive and confidential information appropriately. Sound judgment and critical thinking. Ability to prioritize effectively. Ability to handle multiple tasks in a busy environment. Strong organizational and follow-through skills. Accuracy and attention to detail. Strong customer service and interpersonal skills. Strong communication skills. Ability to be flexible and to function within a team environment. Has the ability to maintain composure in stressful circumstances. Basic computer skills and/or facility to learn computer skills required for Microsoft Outlook, EPIC, etc. Schedule Requirements: Every weekend. All incumbents must work up to 6 holidays per year. Qualifications Education: High School diploma or GED required. Associate/Bachelors degree preferred. Experience: Health care setting preferred. 1 year related work experience preferred. Primary Location: MA-Boston-MGH Main Campus Work Locations: MGH Main Campus, 55 Fruit Street, Boston 02114 Job: Admin/Clerical/CustService-Other Organization: Massachusetts General Hospital (MGH) Schedule: Part-time Standard Hours: 24 Shift: Day Job Posted Shift Description: 24hr Day Shift 7a-3:30pm Sat, Sun & Weekday Employee Status: Regular Recruiting Department: MGH Emergency Dept Job Posting: Oct 8, 2024 J-18808-Ljbffr

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