Assistant General Manager

Assistant General ManagerBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentVision insuranceWellness resourcesAbout the RoleAs the Assistant General Manager (AGM) at College HUNKS Hauling Junk & Moving, you'll partner closely with the General Manager to lead daily operations, inspire the team, and deliver 5-star service on every job. You'll help ensure our operations run smoothly from job scheduling and routing to customer satisfaction and crew performance. This is a hands-on leadership role for someone who thrives in a fast-paced, people-centered environment and wants to grow into a General Manager position within the College HUNKS organization.This Position Includes, But Is Not Limited To, The Following:Essential Duties And Responsibilities:Support the General Manager in recruiting, hiring, and training high-performing Captains, Wingmen, and Office staffCoach and mentor team members to deliver excellence in service, safety, and efficiencyReinforce a positive, energetic, and FUN culture aligned with our H.U.N.K.S. core valuesConduct team huddles, safety meetings, and performance check-ins to keep everyone motivated and alignedStep in as acting GM when needed to ensure seamless leadership coverageOversee daily operations including job readiness, routing, and team dispatching to ensure on-time, professional serviceManage fleet maintenance, truck readiness, supplies, and equipmentEnsure all jobs are completed safely, efficiently, and to College HUNKS' brand standardsUphold compliance with company policies, safety standards, and DOT regulationsProblem-solve operational issues quickly to minimize downtime and maintain client satisfactionPartner with the GM to achieve strong conversion rates for inbound and outbound sales opportunitiesEnsure every customer receives a WOW experience through exceptional communication and serviceSupport team members in handling high-value or complex moving and junk removal jobsAddress customer concerns promptly and professionally, maintaining our 5-star reputationLead by example demonstrating hustle, positivity, and attention to detail on every jobAssist the GM in tracking and analyzing key performance indicators (KPIs) such as labor, revenue per job, and customer satisfactionHelp manage scheduling and labor allocation to balance productivity and cost controlMonitor expenses and identify opportunities to increase profitability and efficiencySupport forecasting and planning to meet weekly, monthly, and quarterly business goalsCollaborate with the GM and marketing team to grow local brand awareness and drive lead flowSupport B2B sales and referral partnerships with property managers, real estate agents, and local businessesPromote repeat business and 5-star reviews by ensuring every customer interaction reflects our brand promiseParticipate in continuous improvement initiatives to enhance team performance, safety, and customer experienceSkills & Traits:Proven ability to lead and motivate teams in a fast-paced environmentStrong communication, organization, and problem-solving skillsHands-on leadership style with a commitment to customer satisfaction and safetyWorking knowledge of fleet management, dispatching, and job schedulingHigh level of integrity, professionalism, and accountabilityQualifications:23 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus) Valid driver's license (CDL preferred but not required) College degree preferred but not requiredWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.